Precision Recruitment International
Overview
We are recruiting!
Our Client in Livingstone is looking for a Cafe Manager to join their team for a job vacancy within the hospitality industry.
To apply or for more information follow the link below
Please note that only candidates with experience with GAAP or other point of sale systems will be considered.
Reports To: Directors
Liaises With: Assistant Manager, Kitchen Manager, Café Supervisors, Front-of-House Staff
Immediate Subordinates: Assistant Manager, Kitchen Manager, Café Supervisors, Front-of-House Waiters, Kitchen Staff
Key Objectives:
- Ensure the seamless running of the café, delivering high standards of service while maximizing revenue and minimizing costs.
- Manage day-to-day operations, providing a positive environment and consistent, friendly service.
Main Duties & Responsibilities:
- Business Strategy & Revenue
- Implement business strategies with Kitchen Manager support.
- Maximize revenue opportunities and minimize operational costs.
- Initiate and implement promotional activities to boost sales.
- Guest Experience
- Consistently exceed guest expectations.
- Develop a culture of customer feedback and implement actions to improve guest experience.
- Team Management
- Develop a high-performing, motivated team with clear goals.
- Train staff on standards, procedures, and responsibilities.
- Conduct regular briefings, handovers, and meetings to maintain communication.
- Operational Efficiency
- Manage café operations, including sales, conversions, and stock control.
- Perform and review monthly stock-takes and manage variances.
- Control food and beverage margins, maintaining or exceeding targets.
- Health, Safety & Compliance
- Protect guest and staff health, safety, and well-being.
- Ensure compliance with all regulatory requirements (licensing, labor laws).
- Oversee hygiene standards, food storage, and portion control in accordance with health requirements.
- HR & Staff Development
- Manage recruitment, performance appraisals, and training needs.
- Handle HR matters, disciplinary actions, and grievances in consultation with directors.
- Ensure staffing is efficient, with well-planned duty rotas and no unnecessary overtime.
- Financial Management
- Review financial information for proactive decision-making.
- Manage daily banking, reconciling sales, and petty cash.
- Achieve set revenue, budget, and cost targets.
- Brand Development & Marketing
- Develop a strong brand identity and leverage digital platforms.
- Organize events and promotions to enhance customer experience and revenue.
Job Specifications for Café Manager:
- Education & Qualifications:
- Diploma in Hospitality Management, Business Administration, or a related field. A degree is an added advantage.
- Certification in food safety and hygiene (preferred).
- Experience:
- Minimum 3-5 years of experience in café or restaurant management.
- Proven track record in managing a team, improving service standards, and handling café operations.
- Experience with GAAP or other point of sale systems (GAAP preferred).
- Experience in stock control, food and beverage management, and financial reporting