Cafe Manager

Overview

We are recruiting!

Our client in Livingstone, Zambia is looking for a Cafe Manager to join their team for a job vacancy within the hospitality industry.

To apply or for more information, follow the link below.

Café Manager

Reports to: Directors
Liaises With: Assistant Manager, Kitchen Manager, Café Supervisors, Front-of-House Waiters, and Kitchen Staff

Main Duties & Responsibilities:

Business Strategy & Revenue Generation:

• Implement business strategies with support from the Kitchen Manager.
• Maximize revenue opportunities and initiate cost-saving measures.
• Develop and implement promotional activities and revenue-generation initiatives.
• Ensure sales targets are met and provide regular reports on café performance.

Customer Service & Guest Experience:

• Consistently exceed guest expectations through excellent service delivery.
• Regularly seek and act on customer feedback to improve guest experience.
• Ensure all staff are well-informed about menu changes and special requirements before service.

Team Leadership & Staff Management:

• Develop a motivated and high-performing team, setting clear goals.
• Conduct regular staff briefings, ensuring each team member understands their responsibilities.
• Recruit and select staff, ensuring efficient staffing levels.
• Manage all employee performance issues, including appraisals and disciplinary actions.
• Create a culture of flexibility, responding positively to changing business needs.

Operational Management:

• Work closely with the Café Head Chef to ensure seamless café operations.
• Ensure accurate handovers between shifts, and conduct weekly meetings with key personnel.
• Monitor food quality, portion control, and hygiene standards, ensuring compliance.
• Manage the café’s point-of-sale system (GAAP), ensuring all controls and reports are accurate.
• Oversee HR matters, ensuring compliance with all regulatory requirements (licensing, labor laws, etc.).

Financial & Stock Control:

• Manage daily banking, reconciling sales, and maintaining petty cash.
• Conduct monthly stock-takes, managing variances and improving stock control.
• Maintain café control systems to optimize food and beverage margins.
• Forecast business levels for labor planning and budgeting.

Health, Safety, & Hygiene:

• Protect the health, safety, and well-being of guests and colleagues.
• Ensure all food is stored and handled according to hygiene standards.
• Ensure cleanliness and compliance in both kitchen and front-of-house areas.

Required Skills & Attributes:

• Diploma in Hospitality Management, Catering or a related field
• Fluent in the use of GAAP point-of-sale system.
• Strong leadership and team management skills.
• Excellent organizational and communication abilities.
• Knowledge of food safety and hygiene standards.
• Financial acumen, with experience in budgeting and cost control.
• Proficiency in problem-solving and decision-making.