Telesales Representative

Zambia Breweries Plc

Telesales Representative

  • Lusaka, Zambia
  • Contract

Company Description

Our Dream is to bring people together for a better world. Beer, the original social network, has been bringing people together for thousands of years. We are committed to building great brands that stand the test of time and to brewing the best beers using the finest natural ingredients. Our diverse portfolio of well over 400 beer brands includes global brands Budweiser, Corona and Stella Artois; multi-country brands Beck’s, Castle, Castle Lite, Hoegaarden, and Leffe; and local champions such as Aguila, Bud Light, Jupiler, Klinskoye, Modelo Especial, Quilmes, Skol, and Victoria. Our brewing heritage dates back more than 600 years, spanning continents and generations. From our European roots at the Den Hoorn brewery in Leuven, Belgium. To the pioneering spirit of the Anheuser & Co brewery in St. Louis, US. To the creation of the Castle Brewery in South Africa during the Johannesburg gold rush. To Bohemia, the first brewery in Brazil. Geographically diversified with a balanced exposure to developed and developing markets, we leverage the collective strengths of approximately 200,000 employees based in more than 50 countries worldwide.

Job Description

To increase sale volumes by receiving and processing customer orders and improve customer relations by attending to customer queries

Duties and Responsibilities: 

  • Ensure certification of previous day’s orders – planned for and ready for delivery at start of day
  • Ensure stock position is verified at 08:00 hours every morning
  • Ensure that all customers on call schedule are contacted
  • Ensure that orders generated using 1.5 Matrix
  • Ensure that orders are  captured on Flowcentric
  • Ensure that customer is  advised of order number and Telesales Rep name
  • Follow up on order status throughout the day
  • Ensure that all  processed orders are captured (per customer) and filed on a daily basis and signed off by individual representatives
  • Ensure that customer queries are attended to


  • Minimum: Certificate in Marketing
  • MS office
  • Hardworking
  • Honest
  • Good customer relations
  • Able to work with minimum supervision

Additional Information

AB InBev is an equal opportunity employer and all appointments will be made in-line with AB InBev employment equity plan and talent requirements. We are a company that promotes gender equality.

  1. Internal applicants require Line manager approval
  2. Kindly attach CV in PDF format
  3. Please note that only short-listed applicants will be contacted
  4. Please note that this is a 6 month contract 

The advert has minimum requirements listed. Management reserves the right to use additional/ relevant information as criteria for short-listing. Interested candidates who meet the above specifications may apply no later than (17 August 2021).

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