Team Lead-Core Banking Application

Exciting Career Opportunities

Designation: Team Lead-Core Banking Application

Reporting Line: Country Manager – Banking Application & Support

Business Unit: Core Banking Application

Location: Lusaka

Job Purpose

To manage and provide technical support to core banking application and other systems which it Interfaces to ensure quick resolution of issues.

Key Outputs & Responsibilities

Strategy Development, Execution and Alignment

• Develop systematic process Improvement plans and work with all stakeholders to Improve the look and feel of old and new products.
• Providing support in strategy formulations ensuring that functionality of the projects are in accordance with the business requirements in establishing superior customer service.

Business Development, Concept Design and Implementation

• Partnering with other departments to design and implement effective business processes to ensure Increased customer satisfaction.
• Work with business units to achieve the best approach to customer propositions as they work with various vendors to develop solutions that improve customer experience.]

Partnership Management

• Ability to lead from the front by constant engagements with various partners to ensure consistent delivery of customer service.
• Manage and always review different touchpoints with a view to continuously seek remediation and improvement.
• Manage Audits and Compliance Issues relating to service standards and complaints management.

Agent & Service Management

• Ability to influence the change and improvement of products, processes, services, or solutions in a way that creates distinctive value for the organization to Improve service management Incrementally or boldly.
• Periodic reviews of products setup on the system to see to it that they are in line with the tariff guide to avoid customer complaints.
• Work with the complaints manager to ensure that complaints are closed off timely and customers are informed of outcomes.

Stakeholder Relationship Management

• Assist the business to run application projects, providing support and project management Input where required to remain visible and secure confidence from stakeholders.
• Always have an external view on products and services for purposes of capturing Industry best practices.

Team Leadership, Management and Mentoring

• Effective teamwork, self-management to promote a co-operative climate in working with others
• Exhibit strong team leadership, management and mentoring to ensure productivity benchmarks are met In line with KPIs

Education Requirements

• Grade 12 School Certificate with 5 credits, English and Mathematics inclusive.
• Degree in Computer Science or relevant IT Degree
• Oracle or Flexcube Certification would be advantageous

Experience, Skills & Knowledge

• 5+ years’ experience across the banking business units
• Relevant business degree . Competent In Database Systems – Oracle, MySQL, MS SQL etc
• Competency in Flexcube Core Banking Systems or any core banking system
• Proficiency in MS Office applications

Interested Applicants who meet the job requirements should e-mail their CV’s to jobs-zm@bancabc.com. Please note that only shortlisted candidates will be contacted. Clearly state the position you are applying for as the subject. Closing date: Tuesday, 14th September. 2021.