System Administrator

  • Full Time
  • Lusaka, Zambia
  • Applications have closed.

Bayport Financial Services


Reporting to the Back Office Unit Head. This individual is responsible for the performance and efficient daily operations of the system administration unit in the department.

  • Act as day-to-day owner and administrator for core corporate applications, providing end-user assistance, training and troubleshooting as required; supporting the operations team to manage existing systems, including upgrades, patches and changes.
  • Manage all the system requirements including but not limited to the creation of new products, merging or phasing out in the core banking system
  • Continuous updating of systems and controls for FCC to minimize operational risks and help with the documentation of process flows and End-user manuals for business use.
  • Maintenance of various core elements of Flexcube-Interest rates, exchange rates, Calendar dates, Year-end procedures etc.
  • Managing and coordinating user testing of application changes.
  • Trouble shooting in the system to ensure continuous system capability improvements and product setups.
  • Password reset and change role maintenance
  • Records Management-UAT testing, change role forms, application of changes in the live environment.
  • Monitor the system daily and respond immediately to security or usability concerns
  • Work with end users to find solutions for system issues and propose new developments.
  • Respond to and resolve help desk requests
  • Ensure that client information is protected and secured against fraud by enforcing access rights and verification levels
  • Provide after-hours support for Infrastructure related emergencies as well as occasional weekend maintenance
  • Define and document best practices and support procedures
  • Any other tasks as assigned
  • Grade 12 Certificate and/or equivalent (with Mathematics)
  • Degree in Business or Computer related Courses from a recognised university.
  • 2 – 3 years experience
  • Financial industry knowledge and working experience.
  • Must have Flexicube experience
  • Knowledge of clearing rules and operation of the internal clearing system.
  • Good communication skills.
  • Strong interpersonal skills to build relationships with staff.


Suitable candidates must send their applications to with the position applied for as the email subject, attaching their current CVs and professional/academic certificates.

The closing date for receiving applications is 10th April 2024. Only shortlisted candidates will be contacted.

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