Switchboard Operator

  • Full Time
  • Lusaka, Zambia
  • Applications have closed.

US Embassy

Announcement Number: LUSAKA-2024-005
Hiring Agency: Embassy Lusaka
Position Title: Switchboard Operator (Employees of Mission-All/or USEFMs EFMs or MOHs)
Open Period: 01/19/2024 – 02/02/2024Format MM/DD/YYYY
Vacancy Time Zone: GMT+2
Series/Grade: LE – 0605 4
Salary: ZMW ZK119,895.34 /Per Year
Work Schedule: Full-time –
Promotion Potential: LE-4
Duty Location(s): 1 Vacancy in
Lusaka, ZA
Telework Eligible: No
For More Info:  HR Section  000-000-0000  [email protected]
Hiring Path:
• Open to the public
Who May Apply/Clarification From the Agency:
For USEFM – FP is FP-AA.  Actual FP salary determined by Washington D.C.•    Current Employees of the Mission – This includes U.S. Citizen Eligible Family Members (USEFMs); Eligible Family Members (EFMs); Declared Members of Household (MOHs), dependents of U.S. Personal Services Contract (USPSC) who are assigned under COM – All Agencies
Security Clearance Required:
Public Trust – Background Investigation
Appointment Type
Appointment Type Details:
•    Indefinite subject to successful completion of probationary period
Marketing Statement:
We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.
The work schedule for this position is:

    • Full Time (40hours per week)

Start date: Candidate must be able to begin working within a reasonable period of time (06 weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Supervisory Position: No
Relocation Expenses Reimbursed: No
Travel Required: Not Required

The incumbent provides Information Management Reception and Switchboard services to all USG Agencies and employees at post. The incumbent routinely interacts with members of the Mission and members of the general public. The incumbent is often the first point of contact for a member of the general public and must thus conduct these conversations with great tact and care. Receiving and placing local, long distance and international phone calls; assisting callers in reaching the correct office. Providing administrative assistance to the Information Management Officer (IMO), including maintaining Mission telephone / dialing information.

Qualifications and Evaluations
EXPERIENCE: One (1) year of telephone switchboard operating experience or equivalent system(s) is required.JOB KNOWLEDGE: Must be able to operate the telephone switchboard efficiently under pressure with minimal supervision. Must be proficient in Microsoft Word, Excel, Access and Outlook suite of programs.
Education Requirements:
Mandatory: Completion of Secondary School.
LANGUAGE:  Mandatory:  Fluent; speaking/reading/writing English. May include the the ability to translate. May be tested.Good working knowledge; speaking/reading/writing Bemba or Nyanja

SKILLS AND ABILITIES: Good oral and written skills are required to effectively communicate with the public and Embassy personnel.

EQUAL EMPLOYMENT OPPORTUNITY (EEO):  The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

All applicants under consideration will be required to pass medical and security certifications.
Benefits and Other Info
Agency Benefits:
Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Lusaka, Zambia may receive a compensation package that may include health, separation, and other benefits.For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:
HIRING PREFERENCE SELECTION PROCESS:  Applicants in the following hiring preference categories are extended a hiring preference in the order listed below.  Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

1. AEFM / USEFM who is a preference-eligible U.S. Veteran*
3. FS on LWOP and CS with reemployment rights **

* IMPORTANT:  Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification.  A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service.  Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

How to Apply
How to Apply:
All candidates must be able to obtain and hold a Public Trust Background Check clearance.

To apply for this position click the “Submit Application” button.  For more information on how to apply visit the Mission internet site.

Required Documents:
To qualify based on education, you MUST submit the requested degree and / or transcripts as verification of educational requirement by the closing date of this announcement. Failure to provide requested information, or the information is insufficient to verify eligibility, may result in disqualification for this position.

All Applicants:
• Residency and/or Work Permit
• Degree (not transcript)
• Degree with transcript
• Language Scores (if available)
• Driver’s License
• Certificate or License

Eligible Family Member Applicants:

• Copy of Sponsor’s Orders/Assignment Notification (or equivalent)
• Passport copy
• DD-214 – Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
• SF-50 (if applicable)

Next Steps:
Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.For further information – the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.

Thank you for your application and your interest in working at the U.S. Mission in Lusaka.

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