Surveillance Technician

  • Full Time
  • Lusaka, Zambia
  • Applications have closed.

Infratel

INF 7 – Surveillance Technician (1)

Employment Type: Permanent & Pensionable
Location: Lusaka Province
Closing Date: July 15, 2024

Responsible for all real-time monitoring of Transmission network alarms and alerts received from the NMS, EMS and NE’s. The incumbent will be responsible for identifying and diagnosing all network alarms/alerts and performing first level intervention on all incidents before raising escalation tickets to Network Support and/or Field Teams.

Key Responsibilities
Alert/Alarm Management

  • Always ensure compliance to privacy and security standards

Security

  • Handle support calls and advise clients in customer friendly manner

Customer Support

  • Perform basic daily and weekly system health checks to ascertain system uptime

Health Checks

  • Report on all matters affecting service quality
  • Escalate all matters on time so that service is restored asper SLA metrics agreed with clients;
  • Update the incident management system with appropriate information whenever any incident occurs;

Reporting

  • All stakeholder notification
  • Closure of TT
  • Escalation to appropriate teams until resolution
  • Raising of Trouble Ticket

Ticket Management

  • Undertake first level problem Diagnosis, Correlation and intervention

Problem Management

  • To ensure effective monitoring of all network and service alarms in all transmission and customer connections
  • Diploma in Telecommunications or a relevant qualification
  • Member of EIZ or ICTAZ
  • Extensive knowledge and hands on demonstrated capability of performing basic troubleshooting on ICT equipment, power & cooling equipment and access control.
  • Identifies problems/issues.
  • People Skills
  • Ability to quickly respond to any incident
  • Analytical thinking and eager to learn
  • Business understanding
  • Communication skills
  • Able to set own priorities.
  • Uses discretion to complete assignments;
  • Independently applies knowledge of technical practices and specialty area standards.
  • Sober and ability to follow safety rules and procedures
  • Independently completes assignments;
  • Cultivates good peer working relationship
  • 2 years’ experience working in a support role or in the Network Operations Centre
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