Specialist Mobile Apps

MTN Zambia

The key responsibilities for this role include but not limited to the following:

  • Cascades global design blueprints for MoMo App and localizes the plans to enable consistent user experience;
  • Conducts extensive market research to understand customer demographics & preferences and develops business case for localizing features;
  • Collaborates with product, security, technology teams and relevant stakeholders to align on delivery of the best-in-class MoMo App;
  • Provides inputs to the overall UI/UX experience relevant to the local market and ensures the MoMo app meets the set standards;
  • Works with technology and API integration teams for in app APIs and obtains sign off from group on the proposed localizations;
  • Releases local configurations, upgrades and updates to the App and Manages and maintains local instances of the App;
  • Analyzes and shares the latest app user information with product teams to inform and influence the direction of the apps through strategic and functional findings;
  • Manages third-party development teams to ensure MoMo App updates are timely and has the least impact on customers;
  • Provides L1 query/incident resolution and escalates all other issues to the group and logs and reports all issues escalated on the MoMo App;
  • Captures voice of customer and suggests possible improvements to the App and supports group in any phase of development of the App, as and when required.

Candidate Requirements

  • Grade 12 certificate with 5 credits or better of which English and Mathematics are a must;
  • Degree in IT;
  • A minimum of 2 to 3 years’ total experience in Mobile App Development or allied field is required;
  • Experience in Fintech, banking, Financial Services, E-commerce is preferred;
  • Experience in Mobile app development, management in a Fintech / E-commerce environment;
  • Experience with UX/UI Design is an added advantage;
  • Experience working in a global/multinational enterprise with a good understanding of emerging markets is advantageous.

Women are strongly encouraged to apply

Hand delivered applications will not be accepted.

Note: that only shortlisted candidates will be contacted.

To apply for this job please visit mtnzambia.zohorecruit.com.

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