Website United Bank for Africa Limited
Position: Solutions Development Specialist
Department: Information Technology
Essential Information:
A Solutions Development Specialist is responsible for analyzing, designing, implementing and supporting IT solutions of the bank.
Reporting Relationships:
Functionally reports to the Head, Information Technology and Solution Delivery Team Lead – Channels/ Group Chief Information Officer
Administratively reports to the Head, Information Technology
Job Duties
- Maintain and enhancing existing software applications
- Resolving technical issues through debugging, research and investigation
- Design and develop and implement creative and innovative software applications
- Participate in user requirement gathering as well as conducts design of solutions to be implemented
- Provide 3rd level support for platform based solutions under purview before final escalation to vendor/OEM
- Ensure compliance of team members with all change management, SDLC and Standard Operating Procedures (SOPs) in the support of existing functionality, requested changes, projects, and in the development of new functionalities
- Contribute to research goals and build on and refine appropriate outline ideas for the evaluation, development, demonstration and implementation of research
- Cultivate disseminate, and enforce functional policies, procedures, and quality assurance best practices
- Identify and manage the resources necessary for all stages (planning, design estimation, execution) of systems development projects to ensure technical, financial and quality targets are met
- Monitor and report on the progress of systems development projects, using appropriate quality assurance processes to ensure that projects are carried out in accordance with agreed standards, methods and procedures
Challenges
- Detailed business Requirement for solutions, which results in frequent change requests to meet business demands.
Key Performance Indicators
- IT return on investment
- Customer satisfaction ratings
- Solution delivery budget vs. actual
- Solutions fit to end user requirements
- Application adequacy ratio
- Applications defect ratio new project delivery cost index
- New project delivery timeliness index
- Adherence to internal process guidelines
- Planned versus achieved process improvement initiatives
- Variance to budget and ensure quality documentation of developed and deployed solution
- Customer satisfaction levels.
- Quality of reports generated.
Skills & Competencies
- Systems development management (DLMG L4)
- Methods and tools (METL L5)
- Systems design (DESN L5)
- Solutions architecture (ARCH L5)
- User Experience analysis (UNAN L4)
- Platform to Platform integration (PPIN L6)
- Innovation (INOV L5)
- Research (RSCH L3)
- Technical Specialism (TECH L4)
- Business Analysis (BUAN L4)
- Application Support (ASUP L5)
- Release and deployment (RELM L4)
- Change implementation & management (CIPM L4)
- Problem management (PBMG L4)
- Emerging technology monitoring (EMRG L5)
Job Requirements & Knowledge
- Ability to communicate ideas in both technical and user-friendly language.
- Ability to conduct research into application development issues and products.
- Development, customization and implementation of software solutions
- Strong customer service skills and demonstrated ability to build professional relationships
- Excellent knowledge of programming / systems analysis, as well as quality assurance, prototyping, construction, integration, and migration functions
- Full lifecycle experience in architecting large scale scalable applications
- Proven experience in overseeing the direction, development, and implementation of software solutions
Education, experience and application requirements
- At least 3+ years of technical consulting experience or as an architect/programmer, with a minimum of 2 years’ experience in Java/Java based solution development.
- Excellent knowledge of programming / systems analysis, as well as quality assurance, prototyping, construction, integration, and migration functions
- Good problem solving and analytical skills, using them to resolve technical problems; possesses an excellent understanding of business requirements and IT strategies
- First degree in Computer Science/Engineering, Systems Engineering or Business-related discipline with strong Information Systems component
- Possess knowledge and experience in developing, customizing and implementing software solutions
- Ability to communicate ideas in both technical and user-friendly language.
- Ability to conduct research into application development issues and products.
- Possess knowledge and experience in developing, customizing and implementing software solutions
- Strong customer service skills and demonstrated the ability to build professional relationships
- Candidates must have a minimum of 5 credits on their Grade 12 results with Mathematics and English included.
To Apply
Qualified candidates meeting the above requirements must send a copy of their CV, a cover letter, and academic qualifications to careers.zambia@ubagroup.com
Closing date: 25th February 2021.