SERVICE MANAGER

In this role, the candidate will make an impact in the following ways:

• Supervises employees who install, service, and repair equipment and machinery. Supervises Service Technicians and/or Service Team Managers\\; coordinates and schedules Technician work schedules; communicates repair plans to Technicians aligned with customer quotes; monitors Technician productivity and repair quality.
• Provides coaching and feedback to individual Service Technicians and/or Service Team Managers ; provides performance reviews and opportunities for professional growth. Provides first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed.
• Manages service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations. Develop and/or reviews quotes for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes.
• Participates in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.
• Monitors the status of open repairs with technicians; addresses issues that impact completion of the repair plan in the time quoted to customers.
• Monitors goals and targets for the branch; measures, reviews, and maintains high level customer satisfaction levels. Resolves customer concerns related to Cummins or distributor warranties; develops strong relationships with key customers through frequent and professional communication.

Qualifications

To be successful in this role the candidate will need the following:

• Intermediate level of relevant work experience in a technical field, including team supervision experience, required. 10-15 years overall Service and Engineering experience of which 5 years or more should be in a Supervisor role.
• Experience is managing Teams. Technically sound , Strong analytical skills with good problem-solving skills. Good strategic foresight with the ability to guide and influence the broader organizational thinking.
• Strong Team Management skills with high ethical standards, creative and self- motivated, Valid driver’s License.
• Bachelor’s degree in Engineering.