Service Assistant

Builders Warehouse International (Z) Limited

Builders offers A-Z Home Improvement Materials.

1. Adhere to Company Policy and procedures

  • Ensure that an ongoing understanding of company policies and procedures that affect the execution of your function

2. Pick stock

  • Wear BIBs to identify yourself with customers at all times
  • Give attention to the quality and quantity of picked stock and advise your manager where the quality and/or quantity is incorrect
  • Draw the correct stock according to the invoice/picking slip/cash sale in order to meet customer requirements
  • Carry out verbal orders/instructions from your line manager at all times and if not sure about how to carry out a task, request assistance from your line manager or other senior staff member

3. Load items – on/off delivery trucks/ customers vehicles

  • Load stock into customer vehicles/delivery vehicles or offload stock from customer vehicles/delivery vehicles
  • Accompany delivery driver to deliver or collect or exchange stock as required
  • Merchandise incoming stock in the right shelves in the store as required
  • Advise customers regarding of picked stock and indicate where stock is either unavailable or not of the correct standard
  • Assist customers as efficiently as possible

4. Satisfy internal and external customers

  • Handle all customers according to the standards in the Interact with Customers course and according to our culture of service to customers
  • Present a positive image to customers, acknowledge, approach and greet customers as required, understand their special needs and respond to their queries as require.

5. House keeping

  • Maintain housekeeping standards by ensuring that internal and external yard is neat and tidy
  • Ensure stock is packed in allocated areas
  • Perform general cleaning duties

6. Safety Awareness

  • Wear correct PPE when picking high-rise stock and always be mindful with ladders and whenever you pick stock from high-rises
  • Follow correct safety procedures
  • Adhere to safety regulations when working with gas
  • Maintain material handling equipment and report any damage or malfunction of forklifts, bob carts and vehicles to line manager

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