Service and Parts Engineer

Hitachi Construction Machinery Zambia Company Limited invites applications from suitably qualified and experienced candidates for the following position.

Purpose of the role:

To ensure effective support for all Hitachi Construction Machinery for clients through accurate inspection and forecast with a view to increase/have sustained repeat business.

Reports to: Service Manager

Branch: Lusaka

Key Duties and Responsibilities:

The Service and Parts Engineer will be required to perform the following tasks:

• Effectively Communicate to the Service Manager regarding workflow and execution dates;
• Complete routine Inspections on Hitachi Machines, generate extensive reports and communicate to customers;
• Generate and submit quotations to customers following machine inspections;
• Complete routine and servicing on all Hitachi subsidiary company’s equipment/machinery;
• Compile suggested parts lists for customer based on individual requirements and effectively communicate to Service Manager;
• Communicate with Parts Supervisor for quotation generation and stock availability and communicate with the Customer efficiently;
• Compile call plans for Service Manager’s approval;
• Complete scheduled servicing on customer machinery;
• Complete scheduled repairs of customer machinery;
• Attend unscheduled customer breakdowns and recommend viable solutions;
• Implement mandatory service bulletins on customer machinery;
• Complete and communicate photo information reports and field information reports as required.
• Assist in workshop and warehouse duties as required;
• Ensure continuous checking of Field Information report to ensure warranty claims are processed timeously;
• Conduct trend analysis on all warranty claims to identify possible trends in breakdowns;
• Act as first judge support on all warranty claims to ensure accurate claims are processed.

Qualifications & Experience

• Must have a full Grade 12 certificate
• Must have a minimum of a Diploma in Heavy Equipment Repair (HER)/ Mechanical Engineering or equivalent.
• Must have a minimum of 3 years work experience in a similar field.
• HI-TEP Repair certification will be an added advantage
• Experience as a Repair Mechanic/Technician in Heavy Equipment industry (medium to large).
• Member of Engineering Institution of Zambia (EIZ)
• Valid and unendorsed manual driver’s license.
• Zambia Qualification Authority Validated Certificates.

Job Specific Competencies

• Good Analytical Skills
• Good communication skills
• Good customer Relations
• Good at Report writing

If you meet the requirements above, email your detailed C.V, certified copies of certificates and cover letter in a single document to recruitment-hcmz@hcmaf.com, or send your application to:

The Senior Manager – Human Capital and Administration

Hitachi Construction Machinery Zambia, Co. Ltd.

KK International Airport Road, Plot 2350/M

P.O. Box 30182, Lusaka.

The closing date for applications is Wednesday 13th August, 2025. Only shortlisted candidates will be contacted.