Senior Manager – Network Performance
- Develops an automated and effective environment for the NP&SLA;
- Monitors the performance of the specialist area of the network at various levels of operation including initiating actions to improve the quality, availability and measurement of this area
- Assimilates the performance of the specialist area in the overall network performance and analyzes cross-systems impact with the various vendors present in the Zambia network
- Builds up statistics to perform trend analysis and trouble shoot areas of non-performance
- Facilitates the research, definition, specification, planning and integration of the operational requirements for new technologies and services which will be supported by Network Operations
- Reviews MTN Zambia Network Performance and SLA objectives specified by the license conditions and ensures that NP&SLAKPIs are met
- Monitors the NP&SLA area for overall efficiency and trouble spots using network performance tools and provides technical status reports to different target groups such as the various management layers, divisions within Zambia and regional operations
- Formulates strategies that will ensure that MTN network technology leads in the telecommunication industry
- Provides technical and managerial input into the operational establishment and development of new MTN Group networks at the international level for SLA management within managed services and turnkey projects environment
- Reviews and monitors commercial aspects of vendor MS contracts with respect to the application of penalties
- Applies ISO9001 quality principles in all operations elements including the review and generation of quality procedures
- Initiates and implements ideas and feedback on software tools, procedures and improvements to NP&SLA functionality
- Liaises with all vendors to ensure integration of statistical platforms ensuring integrity between vendors
- Exercises financial control of SLA Budgets and operating and planning OPEX/CAPEX
- Reports regularly and comprehensively on the progress and activities of Network performance and SLAs
- Contributes to the formulation of the department business plan
- Undertakes root cause analysis and actions of customer impacting problems arising from SVMS and Service management system.
- B.Sc in Engineering/Telecommunication or related field
- Grade 12 Certificate with at least 5 credits or better of which English and Mathematics are a must
- Five (5) years hands-on experience in telecommunications field
- Demonstrated experience in managing subcontractors/vendors
- Demonstrated commercial acumen
- Experience in contract agreements and specifications of equipment for the GSM and telecoms networks
- Project Management and Quality experience
- Tele-traffic engineering experience.
Women are strongly encouraged to apply:
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