Senior Human Resource Officer

Mary Begg Health Services

Position: Senior Human Resource Officer

Role Description

The Senior Human Resources Officer is responsible for providing HR support functions to MBHS which include recruitment, staffing, performance monitoring and disciplinary.

Educational Requirements 

  • Must have a Bachelor’s Degree in Human Resource Management or any business related course .
  • Must be registered with the Zambian Institute of Human Resource Management (ZIHRM) and maintain a valid  practicing license.
  • Training in payroll administration is essential and must have an understanding of accounting principles.

Key Responsibilities

  • Ensure that MBHS standard operating policies and procedures are followed with regards to the HR department and ZIHRM code of ethics.
  • Always adheres to the MBHS Code of Conduct and provides high quality, professional and friendly service at all times.
  • Must maintain good knowledge and understanding of the Zambian Labour laws, rules and regulations of MBHS and give good and sound  advice to the Company’s employees.
  • Ensures all legal and national regulations are upheld at all times and the Company maintains a good reputation.
  • Unconditional acceptance of the Mary Begg confidentiality agreement regarding patient information, staff information and all matters relating to Mary Begg business. Failure to comply will result in disciplinary action and/or dismissal from post.

Key Accountabilities

Reporting into the Human Resource Manager, this role will be responsible for:
  • The Senior HR Officer is responsible for processing payroll and maintaining the employee database regarding salary and pay.
  • Address any discrepancies/queries/issues related to the Companies payroll records to ensure compliance to all statutory requirements and raise concerns to the HR Manager immediately for further action or follow-up.
  • Generate weekly/monthly/quarterly and annual reports to the HR Manager or as requested.  Deliver all requested reports on time and completed.
  • To work very closely with the site HR assistants in ensuring that all payroll inputs are captured accurately and timely.
  • Provide training and support to the sites and help in resolving payroll issues.
  • Produce monthly overtime reports
  • Provide analysis and support that allows effective decision making around overtime
  • Provide support in reconciliation and identification of payroll errors
  • Participating in annual and quarterly budgeting processes
  • Identify opportunities for performance improvement through payroll data analysis.
  • Coordinating with other members of the HR team to review payroll information and forecasts
  • Identifying trends that will help the HR team and department heads in manpower planning by providing recommendations for improvement
  • Maintain a database of all expatriate staff and ensure that all expatriate staff have valid employment permits.
  • Ensure timely application of employment permit renewals to ensure compliance with the Immigration requirements of Zambia.
  • Facilitate for the collection of employment permits for expatriates.
  • Provide HR support and advice to HR Officers, and Managers in order to develop the skills and capabilities of staff
  • Maintain good industrial harmony by ensuring well-coordinated communication on all employee wellness issues and implementation of policies and procedures
  • Conduct disciplinary hearing for staff up to the level of mid Management
  • Work with Unions, Employees and Managers, sometimes on contentious issues.
  • Monitor staff performance and attendance activities
  • Ensure all payroll inputs are correctly captured and recorded and provide training to HR Officers.
  • Set up and maintain all general employee payroll records.
  • Provide HR support to ensure the team delivers on its objectives,
  • Any other responsibilities as assigned by the HR Manager.
Customer Service
  • Exhibits professional conduct at all times towards patients/clients and staff members.
  • Does not engage in personal confrontation with fellow employees  but seeks better ways of resolving grievances by engaging the right people to sort out any grievances.
  • Does not engage in any social conduct that brings the name of the company to disrepute.
  • Undergone in-house training on good customer service
  • No complaints are reported against the employee relating to unprofessional behaviour (i:e bullying patients, rude,  yelling etc).
  • Must have at least 4-5 years post-qualification
  • Experience in payroll management.
  • Attend in-house training seminars as mandated by the HR Manager.
  • Good maths and accounting skills are required for this role.
  • Good analytical skills
  • Demonstrates effective teamwork with other members of the HR team and healthcare team.
  • Communicate with staff in a clear and professional manner.
  • Proficient in MS Office (Word, Outlook and Excel).
  • Excellent Judgement
  • Critical thinking
  • Problem Solving skills
  • Strong Communication skills
  • Service minded, time management and Quality care minded.
  • Proficient in written and spoken English.
  • Always adhere to the MBHS uniform policy and code of conduct.
  • May be required to travel to other MBHS facilities as directed by the HR Manager.
  • Must be honest, trustworthy and act with integrity at all times.
  • No consumption of alcohol is allowed whilst on duty. Intake of alcohol while off duty is allowed but inebriation is forbidden in public.
Quality Management
  • Ensure reports are produced from accurate and reliable information with a clear audit trail.
  • Produces work of a standard that is acceptable to the HR Manager and the General Manager

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