Senior Data Centre Administrator

Job Title: Senior Data Centre Administrator

Job Purpose

The Senior Data Centre Administrator will maintain, monitor, secure and support the network and systems infrastructure of the Data Center. The officer – will be in-charge of systems provisioning for clients and ensuring effective resource utilization. He will also maintain, monitor, support and secure storage and cloud services.

Key Responsibilities

Storage Provisioning     

• Provision Storage for Data Centre Clients.
• Support Data Centre clients on Storage requirements and backup services
• Server Decommissions: ensure that all server storage is cleaned up and reclaimed after a server has been decommissioned or migrated.
• Re-label SAN ports to show that they are no longer used post migration.
• Maintain backups for all systems and client repositories.
• Implement cloud technologies and monitor their performance.

Cloud Services Provisioning

• Virtual machines provisioning
• Implement Software and patch updates.
• Support decommissioning efforts

Network Management

• Implement security for all network nodes.
• Monitor the operations of network links.

Customer Services         

• Handle support calls and advise clients in customer friendly manner.
• Report on all matters affecting service quality.

Inventory Management

• Maintain an up-to-date schedule of the equipment in the data centre.
• Maintain data on Client Equipment and all required attributes.

System Health Checks  

• Perform basic daily and weekly system health checks to ascertain system uptime.
• Ensure compliance to privacy and security standards at all times.
• Monitor the operations of servers, storage and other client nodes in order to ensure a high service uptime as per SLA metrics.

Incident Management System  

• Update the incident management system with appropriate information whenever any incident occurs;
• Resolve any relevant incidents

Reporting

• Provide periodical reports for all operations

Knowledge, Skills, Qualifications and Experience

• Full Grade 12 Certificate
• Bachelor’s degree in a relevant field
• Member of EIZ or ICTAZ
• Minimum of three (3) years of information technology experience with a focus on networks and telecommunications administration

Competencies required for this Role

• Good knowledge of Virtualisation
• Good knowledge of Storage Administration
• Has extensive technical knowledge in data centre operations
• Applies broader knowledge of standards to work assignments
• Enhances his/her technical knowledge through continuous learning
• Identifies problems/issues
• Strength in network inspections and cable management
• Solves non-routine problems by independently applying judgment to established analysis and
• standard approaches
•  Integrates/evaluates multiple factors to develop creative practical solutions
• People Skills
• Project Management
• Communication skills
• Ability to follow and strictly adhere to procedures
• Analytical thinking
• Wide knowledge of risks and threats;
• Ability to prioritize risks and threats to network systems;
• Ready to consult widely and efficiently and work as a team with other IT specialists;
• Ability to quickly respond to any user query;
• Quick learner, eager to leverage new technologies in a dynamic team environment