Jumbo Wholesale Zambia Limited
Jumbo Wholesale is a low cost, no frills wholesale business providing General Merchandise, Cosmetics & Food products in bulk to a range of independent traders & commercial users in Southern Africa.
Jumbo – The Giant of Africa offers you a wider range, great deals, improved services and a better shopping experience.
We believe in cultivating relationships, team work, excellent customer service, simplicity, innovation and keeping our promises.
We seek to fill the role of Sales-Floor General Assistant designated for the Shop Floor.
Job specifications/responsibilities will include the following:
- Speedy response to cashiers call for assistance
- Speedy response to customer requests for assistance.
- Ensure that accurate product codes are given to the cashier in a quick and efficient manner.
- Ensure that customer needs are met timeously and accurately
- Effective communication with all stakeholders to ensure customer satisfaction
- Approach customers in the store to establish if they need assistance
- Thorough knowledge of products in the store
- Deal with customer queries and escalate queries to the relevant manager where appropriate
- Work quickly and accurately to satisfy the customer’s request
- Ensure a neat and tidy work space at all times
- Follow all ad hoc requests from your supervisor including but not limited to picking up litter, cleaning the floor, clean counters etc.
- Minimise shrinkage and breakages
- Demonstrate consistent application of internal policies and procedures
- Escalate identified problems to relevant manager
- Report suspicious occurrences or people to management and security personnel
- Handle stock carefully
- Adhere to all safety regulations at all times
- Report any unsafe conditions and practices to management immediately
- 2-3 years related experience as General Assistant in similar Role/Capacity (Retail).
- Full Grade 12 Certificate
- Quality & service orientated
- Excellent Communication Skills
- Safety awareness
- Forklift driving is an added advantage
- Must have attention to detail and work well under pressure
To apply for this job email your details to firstname.lastname@example.org.