Sales-Floor General Assistant

Jumbo Wholesale Zambia Limited

Jumbo Wholesale is a low cost, no frills wholesale business providing General Merchandise, Cosmetics & Food products in bulk to a range of independent traders & commercial users in Southern Africa.

Jumbo – The Giant of Africa offers you a wider range, great deals, improved services and a better shopping experience.

We believe in cultivating relationships, team work, excellent customer service, simplicity, innovation and keeping our promises.

We seek to fill the role of Sales-Floor General Assistant designated for the Shop Floor.

Job specifications/responsibilities will include the following:

  • Speedy response to cashiers call for assistance
  • Speedy response to customer requests for assistance.
  • Ensure that accurate product codes are given to the cashier in a quick and efficient manner.
  • Ensure that customer needs are met timeously and accurately
  • Effective communication with all stakeholders to ensure customer satisfaction
  • Approach customers in the store to establish if they need assistance
  • Thorough knowledge of products in the store
  • Deal with customer queries and escalate queries to the relevant manager where appropriate
  • Work quickly and accurately to satisfy the customer’s request
  • Ensure a neat and tidy work space at all times
  • Follow all ad hoc requests from your supervisor including but not limited to picking up litter, cleaning the floor, clean counters etc.
  • Minimise shrinkage and breakages
  • Demonstrate consistent application of internal policies and procedures
  • Escalate identified problems to relevant manager
  • Report suspicious occurrences or people to management and security personnel
  • Handle stock carefully
  • Adhere to all safety regulations at all times
  • Report any unsafe conditions and practices to management immediately


  • 2-3 years related experience as General Assistant in similar Role/Capacity (Retail).
  • Full Grade 12 Certificate
  • Quality & service orientated
  • Excellent Communication Skills
  • Safety awareness
  • Forklift driving is an added advantage
  • Must have attention to detail and work well under pressure

To apply for this job email your details to

Share this with Family and Friends