Reservations Coordinator

Radisson Hotel Group

About the job

  • Greets guests over the phone in a friendly, courteous manner
  • Records reservation information accurately; identifies and records group and transient business codes
  • Informs other departments of VIP arrivals
  • Identifies commissionable reservations and secures required information
  • Records and processes deposit information
  • Identifies and records special billing instructions; approves credit after consultation with the Reservatios Manager
  • Files all reservations in a systematic order for easy referral
  • Contributes to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms
  • Records requests for special accommodations and suites
  • Advises and assists Revenue Manager to notify the Worldwide Reservations Centre of rates and availability status
  • Assists with the preparation of the forecast and VIP list
  • Achieves maximum occupancy and average rate by utilizing yield management
  • Uses up-selling techniques
  • Handles all special requests appropriately
  • Pre-blocks all special requests or VIP accommodations accurately
  • Keeps Reservations Manager informed of new group bookings
  • Utilizes guest history files for personalized service at the hotel
  • Maximizes customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to guests
  • Deals with assigned incoming correspondence, faxes and reservation messages in a timely and accurate manner
  • Acknowledges assigned reservation faxes and messages
  • Ensures all Daily/Weekly & Monthend Reports are signed off by RM and filed accordingly.



excellent communication skills

Hotel Management Certificate

Microsoft Office

By applying you confirm you have these skills.

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