Research and Innovations Specialist (1)

  • Full Time
  • Lusaka, Zambia
  • February 23, 2024


Job Description

The role is responsible for identifying and developing new ideas, products, services, or processes and improving existing product solutions and services across the Authority.

Key Responsibilities

  • Analysing customer feedback to identify potential improvements to existing product solutions or processes.
  • Conducting research to identify new technologies or business trends that could impact the Authority’s operations or bottom line.
  • Develop and manage budgets for new projects and/or initiatives.
  • Working with management team to provide input for long-term strategies for the Authority’s growth and success.
  • Recommending changes to product solutions, services, or processes to improve efficiency and reduce costs without sacrificing quality.
  • Developing prototypes to test new ideas or concepts before they are implemented in the for public use.
  • Conducting market research to identify opportunities for new product solutions or services that meet customer’ needs.
  • Developing strategic plans for new product solution launches or marketing campaigns that align with organizational goals.
  • Grade 12 Certificate with 5 ‘O’ Levels with credit or better inclusive of Mathematics and English
  • Bachelor’s Degree: Computer Science or equivalent
  • Project Management Professional Certification in PRINCE2 Agile or any other relevant certification will be an added advantage.
  • Must be a member of the Information and Communication Technology Association of Zambia (ICTAZ) with a valid practicing license.
  • Minimum of four (4) years of experience in a similar position in an organisation with a similar size of operations.

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