MTN Zambia
Job Responsibilities
- Create reports/dashboards/scorecards;
- Create ad hoc reports for internal Business Intelligence team & external customers;
- Provide insights, research & analytics that guide, influence and challenge decision-making at all levels in the business;
- Gather, organize and communicate customer/business intelligence & insights to the entire Commercial space and well as other functions of the business including technology;
- Support in the identification and definition of key objectives for Research (both qualitative & quantitative) to further understand customer behavior;
- Implement end to end process & governance to provide adequate, accurate & secure information for end users (internal clients);
- Use statistics & software to analyse data and make recommendations to Customer Value Management (CVM) and Customer Lifetime Management (CLM) operations, to drive customer needs, increase productivity and optimize MTN revenue;
- Support in providing Market and Economic insight to the business to aid future decisions;
- Support in the collection of research needs from the various departments and provide reports & recommendations to them;
- Any other responsibilities or tasks as maybe assigned by management.
Candidate Requirements
- Grade 12 certificate with 5 credits or better of which English and Mathematics are a must;
- Diploma in Statistics, Mathematics, Computer science, Engineering, or any related field;
- 2 years working experience in data analysis, programming, reporting or general business experience, including formal business/market analysis and data manipulation/ mining experience;
- Experience in marketing analytics for telecommunications is desirable;
- Business analysis experience an added advantage.
Candidates are mandated to answer the below on their cover page to the hiring Manager.
Values are the core of MTN Zambia’s culture. Our five values called ‘Live Y’ello’ is the force that unites and inspires each one of us to make an impact that matters in the world. So, tell us: Which one of our five Live Y’ello Values resonates most with you and why? (limit 250 words)
Lead with Care
Can-do with Integrity
Collaborate with Agility
Serve with Respect
Act with Inclusion
Hand delivered applications will not be accepted. The closing date for accepting applications is 26 April 2024.
Note: that only shortlisted candidates will be contacted.