Relationship Officer

Website United Bank for Africa (Z) Limited

Position: Relationship Officer

Division: Retail Banking

Department: Retail Banking

Reporting Relationships:

Functionally reports to the Head, Retail Banking

Administratively reports to the Branch Manager

Supervises: NIL

Job Duties:

  • Prepare documentation on the creation of risk assets to increase business office profitability.
  • Aggressively market the bank’s products to ensure favorable market response and optimum build-up of revenue.
  • Solicit and acquire customer relationships to improve deposit liability growth and mix.
  • Ensure the reactivation of dormant accounts and relationships to improve deposit liability growth and profitability.
  • Making calls and visiting business customers as well as attending meetings
  • Implementing the delivery of marketing strategies and targets
  • Processing data to produce accurate facts, figures, and reports;
  • Facilitating, establishing and maintaining effective relationships with new and existing customers;
  • Reactivating dormant customer relationships

Key Performance Indicators:

  • Achieve the approved Retail Banking PBT target for the Bank


  • Interpersonal skills
  • Advisory skill
  • Strategic Thinking
  • Relationship Management
  • Negotiation & Analytical skill
  • Product Development
  • Leadership skill
  • Selling & Marketing skill

Job Requirements & Knowledge:

  • Must exhibit drive energy, aggression and passion for business development and acquisition
  • Must be technology savvy
  • Ability to evaluate needs of customers, and determine what products or service would best serve those needs
  • Interpersonal and communications skills.
  • Selling and marketing skills
  • Must be self solution driven, proactive and have acceptable knowledge of the business environment

Application requirements:

  • Candidate must possess a minimum of a credit in a first degree from a recognized university
  • Candidate must have 0 – 2 years banking experience
  • Candidates must have a minimum of 5 credits on their Grade 12 results with Mathematics and English included.

To Apply:

Qualified candidates meeting the above requirements must send a copy of their CV, a cover letter, and academic qualifications to [email protected] before 19th July 2021.

Find Zambia Jobs – The best job board for Jobs in Zambia

To apply for this job email your details to

Share this with Family and Friends