Relationship Manager – Public Sector

Atlas Mara

Exciting Career Opportunities

Designation: Relationship Manager – Public Sector

Reporting Line: Country Head of Public Sector & NPO

Business Unit: Public Sector & NPO

Location: Lusaka

Job Purpose

To establish, develop and maintain a portfolio of public sector clients in order to identify opportunities to cross and up-sell the bank’s products and services to deliver profitable, sustainable revenue growth in line with strategy and policies.

Key Outputs & Responsibilities

Strategy Development, Implementation and Alignment
  • Formulate plans to identify and attract both Public Sector and Not for Profit [NPO] Organizations in order to grow the
  • client base.
  • Develop and implement strategies to generate new business opportunities for the Public Sector and NPO organizations through referrals, networking and calling programs to increase the market share.
  • Develop, manage and growth of the in-country Public Sector and NPO portfolio, including balance sheet and revenue accountability.
Product Development and Enablement
  • Research, analyze, propose, and implement Public Sector and NPO solutions for clients to achieve both customer satisfaction and increase share of client’s business
  • Identify new product opportunities through local market intelligence to enhance competitiveness, utilization, growth of customer base and achieve revenue targets.
Business Development
  • Formulate an activation strategy to identify and attract i) Operational, Project and Investment Accounts, ii) Cash Management opportunities, iii) International Trade and Foreign Currency iv) Digital Banking and Credit Facility opportunities to the bank.
  • Proactively market all the banking services suite to assure sustainable banking services utilization and customer experience.
  • Generate revenue streams through cross-selling products to Public Sector and NPO entities to achieve sustainable revenue targets.
Daily Operational Management
  • Work closely with Branch Managers to ensure high service levels are maintained and that Public Sector and NPO
  • Organizations in their areas are well serviced.
  • Maintain close oversight of credit analysis processes to ensure all Public Sector information accompanying applications are complete and in line with the Bank’s requirements
MI and Reporting
  • Create and manage business development performance dashboards to enable informed decision-making
  • Perform competitor and sector analysis, collect local and market intelligence in order to achieve an effective growth strategy.
  • Work with MI & Finance Teams and other support functions to enhance Public Sector and NPO MIS capability.
Governance, risk and compliance
  • Ensure Public Sector and NPO complies with all relevant internal rules, processes, policies, procedures, and regulatory requirements to achieve satisfactory audit outcomes.
Effective teamwork, self-management, and alignment with group values
  • Plan and manage own workflow, following through on objectives within agreed timeframes and according to quality standards for e ciency & effectiveness.
  • Team leadership, management and mentoring to ensure continuity in the team.
Experience & Qualifications
  • Grade 12 School Certificate with 5 credits including English and Mathematics
  • Banking and Financial Services Degree, CIMA and/or ACCA.
  • 4+ years’ experience preferably in the Banking sector.

Interested Applicants who meet the job requirements should e-mail their CV’s to  [email protected]. Only shortlisted candidates will be contacted. For detailed information on the jobs, visit our website at Be sure to include the job applied for in the subject field.

Closing date: Tuesday, 26th April, 2022.

To apply for this job email your details to

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