Relationship Manager – Micro, Small and Medium Enterprises (MSME) Banking (x2)

Zambia Industrial Commercial Bank Limited

The Zambia Industrial Commercial Bank Limited (ZICB) is committed to meeting its mission of supporting its customers’ wealth creation and growth through revision of customer-centric banking solutions to its chosen segments, pivotal to commercialisation and industrialisation of the Zambian Economy. In line with its mission, the Bank is seeking to recruit highly motivated, result-oriented, well qualified and experienced professionals to fill the following vacancies:

Job Title: Relationship Manager – Micro, Small & Medium Enterprises (MSME) Banking (B5/B6) Lusaka (x2)

Reporting to the Manager SME Banking, the Job holder will be responsible for developing and managing the ZICB portfolio of Micro, Small and Medium Enterprise customers by prospecting and signing up new clients, offering suitable banking services and implementing retention strategies.

Key deliverables include:

Growing the Bank’s MSME deposits, loans and advances through effective sales and marketing of the Bank’s products and services, internal and external customer relationship management, sales, enhancing of loans and advances, seamless support to the branches, leadership, and performance management.

Minimum Requirements:
  • Grade 12 School Certificate or GCE equivalent.
  • Degree in Economics or Business Administration, ACCA/CIMA or any relevant field.
  • Marketing Certification an added advantage.
  • Minimum of Five Years (5) years of relevant experience.

Only candidates who meet the above job specifications should apply by enclosing their detailed CV’s, photocopies of their academic/professional qualifications and any other relevant documentation in support of their applications. Daytime and reachable telephone and/or mobile numbers should be clearly stated.

Kindly note that only shortlisted candidates will be contacted.

Applications should reach the undersigned before close of business on Tuesday, 9th February 2021.

Head – Human Capital

Zambia Industrial Commercial Bank Limited

Farmers House’ Central Park, Comer of Church Road and Cairo Road

P O. Box 30228


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