Relationship Manager, Commercial Banking

Position: Relationship Manager, Commercial Banking

Division: Commercial Banking

Department: Wholesale Banking

Essential Information:

A Relationship Manager, Commercial Banking is responsible for driving client acquisition and management of existing Commercial client relationships consistent with the Bank’s strategy.

Reporting Relationships:

Functionally reports to the Head, Commercial Banking

Administratively reports to the Head, Commercial Banking

Supervises:

Relationship Officers

Job Duties:

• Primary responsibility for the management of own portfolio of customers ensuring that they receive the appropriate level of service and advice to meet their specific needs.
• Identify and develop commercial banking relationships.
• Enhance client retention by providing a one-stop point of contact for all the client’s needs and requirements while providing world class customer service
• Establish and develop various sales strategies to meet ever changing customer needs in liaison with the Product Development Team
• Maintain and acquire and reactivate customer relationships to improve deposit liability growth and mix.
• Conduct market research and competitor analyses within marketing area and develop strategies that will give the bank a large part of the market within its vicinity.
• Recommend the creation of viable and profitable risk assets to increase business office profitability weekly and monthly statistics/performance reports for management use.
• Sourcing for and monitoring of customer’s tenured investment / facilities.
• Design product offerings tailored to meet the needs of the commercial sector in the country while maintaining regular contacts with their executives to push the Bank’s business.
• Initiate and carry out recovery action on non-performing credits facilities.

Key Performance Indicators:

• Achieve the approved Commercial Banking PBT target for the Bank
• 100% attainment of annual targets (Deposits, Risk Assets, fees & commission, client conversions)
• % of large corporate sector accounts controlled by UBA in the country
• Timeliness in delivering revenue generation reports
• Timeliness & effectiveness in completion of assigned tasks
• Efficiency level at executing scheduled and ad hoc assignments
• Effectiveness establishing new relationships
• Targets Assigned Vs Actual

Skills:

• Interpersonal skills
• Advisory skill
• Strategic Thinking
• Relationship Management
• Negotiation & Analytical skill
• Product Development
• Leadership skill
• Selling & Marketing skill

Job Requirements & Knowledge:

• Accounting, Finance and Financial analysis
• Policy and Regulatory Interpretation skill and Implementation capability
• Good understanding of the Zambian banking industry.
• Knowledge of the bank’s policies, products and services.
• Relationship management.
• Knowledge on BOZ Regulatory policies.
• Financial cost Management.
• Internal processes and policies of the bank
• Good understanding of financial services sector
• Banking products

Application requirements:

• Candidate must possess a minimum of a first degree or second class lower degree (BSc) from a recognized university
• An additional qualification – MBA/M.SC and/or professional qualifications is required
• Candidate must have 5 years banking experience.
• Candidates must have a minimum of 5 credits on their Grade 12 results with Mathematics and English included.

To Apply:

Qualified candidates meeting the above requirements must send a copy of their CV, a cover letter, and academic qualifications to careers.zambia@ubagroup.com before 7th April 2021.