Relationship Manager CB

  • Full Time
  • Zambia

Ecobank Transnational Incorporated

Job Description
To understand client needs and objectives and identify opportunities for Corporate Bank to support clients in addressing or escalating problems and challenges relating to sustainable growth and profitability

  • The role implies to be customer, network minded with abilities to address/escalate issues to GAMs/RAMs in order to ensure strong CB Bank relationships and high service quality.
  • The incumbent is frequently requested to provide information reporting on local customer/CB Business


  • Manage local relationships under GAMs/RAMs and/or CB Head guidance and supervision where applicable.
  • Manage the in-country relationship to ensure the smooth running of the account.
  • Devise and propose service development initiatives.
  • Advise on areas such as service enhancement within the country.
  • Implement any improvements agreed to on a local level.
  • Regularly review country performance.
  • Support the Global Accounts Manager on implementing customer agreed global strategy where applicable.
  • Attain targeted sales goals, performance targets and customer satisfaction through the effective management of resources.
  • Together with GAMs/RAMs/CB, review Accounts Plans for all networked customers with a view to enhancing business volumes and earnings.
  • Conduct joint sales with GAMs/RAMs where applicable and product team with emphasis on cross selling to increase wallet share for Ecobank.
  • Ensure that client instructions are duly affected by applying all standard checks and controls in coordination with other departments


  • Implement marketing strategies to develop existing portfolio and develop new opportunities.
  • Understand customer needs and provide with products and services to satisfy clients’ needs and achieve business objectives.
  • Develop executive contact plan and arrange meetings with appropriate GAMs/RAMs where applicable
  • Prepare and agree with GAM on local accounts plan as well as appropriate credit grade and maximize returns in line with business strategy where applicable


  • Assess risk and business strategies of local subsidiary associates/affiliate and ensure compliance with local regulatory requirements.
  • To be aware and fully understand all terms of a Group Application or Single CA, including the parental support arrangement relative to the particular relationship.
  • Provide information on Single CA application.
  • Agree pricing with GAMs/RAMs for Global /Regional names where applicable.
  • Ensure no loss of valued local corporate relationships.
  • Keep GAM regularly appraised of any local development that may impact credit standing of the group.
  • Ensure full adherence to Operational Risk and Compliance guidelines e.g. KYC and anti-money laundering measures.
  • Constantly monitor credit portfolio


  • Handle client queries of day to day nature and assist in resolving client’s problems within the team


  • Track and provide weekly reports on Portfolio performance at RM level
  • Team Player


  • Lead strategic initiatives that will create business growth

Experience & Qualifications

  • At least 3-5 years sales experience with good sales track record preferably in Wholesale Corporate Banking.
  • Ability to interact and negotiate with the client organization at the local decision-making level.
  • Bachelor’s Degree in Business Administration, Marketing or related field of study
  • Language (English)

Skills, Capabilities & Personal Attributes

  • Good verbal and written communication skills in relevant languages to the account assigned.
  • Ability to pull together various resources to sell and deliver customer solutions.
  • Good organizational and time management skills
  • Result driven and team player
  • Customer/market orientated and Networking.
  • Ability to establish direction and drive execution
  • Excellent at delivering and owning results
  • Strong interpersonal, influencing and communication skills.
  • Attention to detail
  • A proven ability to deliver under pressure

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