AB InBev Africa

The key purpose of the Process Artisan is operation of the process area according to work instructions, the execution of non- destructive quality checks and carrying out of routine maintenance.

The process artisan has a primary focus on the asset care activities of the team.

Key roles and responsibilities:

  • Operating the process area according to the work instructions and adhering to usage standards
  • Carrying out the required quality checks as described in the quality control and analysis work practice
  • Recording waste on the appropriate documentation or information systems, and reviewing waste trends to identify problems or opportunities timeously
  • Constantly reviewing process performance against target, and completing all short interval control documentation
  • Responding rapidly to upstream or downstream triggers that result in stoppages
  • Appropriate problem solving approaches, as detailed in the problem solving work practice must be followed
  • Performing housekeeping tasks, applying 5s principles and following safe work practices
  • Unsafe work practices must be identified and corrected
  • Assisting fellow team members in the execution of their tasks
  • Carry out in-depth cleaning, lubrication and inspection of machines according to the work instructions, and following the schedules supplied by the maintenance planner
  • Carrying out routine maintenance activities according to the maintenance schedule. Where routine maintenance reveals larger problems, and the process artisan is unable to resolve these, it must be escalated to the team leader
  • Taking part in maintenance and cleaning days
  • This work must be executed in support of the maintenance support team and in accordance with the schedule issued by the maintenance planner
  • Taking part in maintenance post mortems
  • This must be done in support of maintenance specialist support
  • Monitoring trends when conducting routine maintenance
  • Where trends indicate the existence of underlying problems, corrective action must be Quality Control and Analyses taken
  • This corrective action may involve the SBU, the maintenance controller or maintenance support
  • When operating, the process artisan must carry out the non-destructive quality checks and analyses
  • The list of checks to be carried out are contained in the work instructions
  • Recording the results of quality checks on the relevant documentation or information system
  • Where production does not meet quality standards the process artisan must try to identify and resolve problems using the appropriate techniques
  • If they are unable to resolve the problem themselves, it must be escalated to the team leader for further direction
  • Actively participating in shift meetings, asking questions to test understanding and contributing suggestions
  • Making use of the gap list to record issues, problems and improvement opportunities
  • Fully understanding the team goals and participating in team goal review sessions
  • Where FFA’s have been initiated, the process artisan may be asked to participate
  • Making use of relevant communication media (e.g. shift logbook) to stay informed and inform others of issues
  • When problems occur, applying the appropriate techniques (e.g. 5y, quick fix routines etc.) the identify and correct the problem


  • Min – Diploma in Mechanical or ElectricalIdeal – Higher diploma or degree in Mechanical / Electrical plus Maltings or brewing Certificate
  • Min – 2-3 months on the job training plus Academy Basic Maintenance TrainingIdeal – 3-6 months on the job plus Siemens S7 PLC Basic training (Electrical only
  • 1-2 years as a Mechanical Artisan or Electrician
  • Ability to solve problems on FMCG machines
  • Ability to communicate technical knowledge to operation staff improving their skills sets
  • Ability to train, coach and mentor operation staff on ATO and 5’s principles
  • Ability to optimize usages and reduce wastage with permanent solutions
  • Interpersonal Skills
  • Work in Teams and Collaborate
  • Strong self-management practices

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