Operations Manager – Revenue Assurance & Fraud Management

MTN Zambia

The key responsibilities for this role include but not limited to the following:

  • Develops and implements life cycle approach to minimizing revenue leakage across MTN Zambia’s revenue streams;
  • Coordinates activities performed by the Shared Services Hub support team;
  • Manages the roll out of key RA projects;
  • Coordinates RA activities in key Opco Projects;
  • Enhances the pro-active management of new products, services and developments;
  • Identifies and manages potential control weakness with an aim to minimize revenue leakage;
  • Educates and promotes benefits of the RA function across other Business Units in MTN Zambia;
  • Ensures adherence to the constant business change in the entity by introduction of new service/product;
  • Promotes and communicates RA benefits across Divisions- marketing, finance, sales, IT, CC, internal and external customers;
  • Manages closure of issues with RA Analysts;
  • Reviews, establishes and reports on Team resources (system and human). Manage these for optimal team performance;
  • Prepares and presents to the Senior Manager weekly, monthly, quarterly and annual reports in agreed formats and a timely basis;
  • Effectively manages the development of direct reports, effectively linking performance management, learning & Development, talent management and the MTNZ Employee Value Proposition to achieve optimum performance.

Candidate Requirements

  • Grade 12 certificate with 5 credit or better of which English and Mathematics are a must;
  • Bachelor Degree in Computer Science/IT/Telecoms/Finance/Accounting or equivalent;
  • Professional Certification in Auditing Courses will be an added advantage;
  • At least 3-5 years’ experience in telecommunication industry with at least 2 of these in revenue Assurance/Audit;
  • Experience needs to be relevant to processes and systems (for systems thinking agility) and to gain relevant technical knowledge;
  • Strong understanding of telecom revenue cycle, processes, network elements and systems involved;
  • Experience in working on billing systems, IN and network elements like MSC, GGSN & SGSN;
  • Professional Certification in Risk/RA/FM/Cyber Security will be an added advantage.

Women are strongly encouraged to apply

Note: that only shortlisted candidates will be contacted.

To apply for this job please visit mtnzambia.zohorecruit.com.

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