Operations Manager – Revenue Assurance & Fraud Management

The key responsibilities for this role include but not limited to the following:

• Develops and implements life cycle approach to minimizing revenue leakage across MTN Zambia’s revenue streams;
• Coordinates activities performed by the Shared Services Hub support team;
• Manages the roll out of key RA projects;
• Coordinates RA activities in key Opco Projects;
• Enhances the pro-active management of new products, services and developments;
• Identifies and manages potential control weakness with an aim to minimize revenue leakage;
• Educates and promotes benefits of the RA function across other Business Units in MTN Zambia;
• Ensures adherence to the constant business change in the entity by introduction of new service/product;
• Promotes and communicates RA benefits across Divisions- marketing, finance, sales, IT, CC, internal and external customers;
• Manages closure of issues with RA Analysts;
• Reviews, establishes and reports on Team resources (system and human). Manage these for optimal team performance;
• Prepares and presents to the Senior Manager weekly, monthly, quarterly and annual reports in agreed formats and a timely basis;
• Effectively manages the development of direct reports, effectively linking performance management, learning & Development, talent management and the MTNZ Employee Value Proposition to achieve optimum performance.

Candidate Requirements

• Grade 12 certificate with 5 credit or better of which English and Mathematics are a must;
• Bachelor Degree in Computer Science/IT/Telecoms/Finance/Accounting or equivalent;
• Professional Certification in Auditing Courses will be an added advantage;
• At least 3-5 years’ experience in telecommunication industry with at least 2 of these in revenue Assurance/Audit;
• Experience needs to be relevant to processes and systems (for systems thinking agility) and to gain relevant technical knowledge;
• Strong understanding of telecom revenue cycle, processes, network elements and systems involved;
• Experience in working on billing systems, IN and network elements like MSC, GGSN & SGSN;
• Professional Certification in Risk/RA/FM/Cyber Security will be an added advantage.

Women are strongly encouraged to apply

Note: that only shortlisted candidates will be contacted.