Operations Manager/General Manager

  • Full Time
  • Zambia
  • Applications have closed.

Talent House Limited

DAILY OPERATIONS:

  • Overseeing the company’s daily operations, setting strategic goals, managing budgets, leading teams,
  • and ensuring the business’s overall success and profitability through smooth and efficient functioning
  • of all departments and processes.

PROCESS MANAGEMENT:

  • Analysing and improving operational processes to identify inefficiencies, streamline workflows, and drive continuous improvement.

SUPPLY CHAIN AND INVENTORY MANAGEMENT:

  • Overseeing suppliers, managing inventory levels, and ensuring smooth operations to avoid delays.

TEAM LEADERSHIP AND STAFF MANAGEMENT:

  • Hiring, training, supervising staff, conducting performance reviews, and managing employee performance.
  • Managing employees and evaluating their performance and productivity whilst implementing strategies for improvement.
  • Identifying operational best practices and implementing those best practices to improve efficiency and effectiveness.
  • Resolving conflicts and issues by addressing problems and conflicts within the organization.

STRATEGIC PLANNING:

  • Planning and implementing strategies to develop and execute plans to achieve organizational goals and objectives, and implementing strategies to optimize operations, improve performance, and align with the organization’s objectives.
  • Developing and implementing growth strategies by identifying and pursuing opportunities for growth and expansion.
  • Overseeing and managing processes related to operational improvements and new initiatives.

BUDGETING AND FINANCIAL OVERSIGHT:

  • Managing budgets and finances by creating, monitoring, and controlling company budget for financial compliance within allocated resources.

QUALITY ASSURANCE:

  • Implementing quality control processes, ensuring product quality, and maintaining high standards.

COMPLIANCE:

  • Ensuring operations adhere to relevant laws, regulations, and industry standards, and representing the company.

MANAGEMENT OF KEY ACCOUNTS SALES:

  • Managing relationships with key clients and evaluating overall performance and the company’s service delivery to them.

GENERAL CUSTOMER SERVICE:

  • Ensuring customer satisfaction, addressing issues, and improving customer service processes.
  • Communication and Collaboration:
  • Communicating effectively with internal and external stakeholders, including cross-functional teams.

PROJECT MANAGEMENT:

  • Analysing market trends and competition by monitoring trends and competitor activities to identify opportunities and threats.
  • Driving innovation and continuous improvement by encouraging and implementing improvements to processes and products.
  • Developing and implementing growth strategies by identifying and pursuing opportunities for growth and expansion.

REPORTS AND MANAGEMENT ACCOUNTS:

  • Generating general reports on key areas of the business and presenting those to the shareholders of the company.
  • Preparing and presenting monthly management accounts and other reports on business performance and progress.
  • Financial figures will be prepared and presented by Chief Accountant

Preferred skills and qualifications

  • Bachelor’s degree (or equivalent) in business management or related field
  • 8+ years experience in conducting performance evaluations
  • Working knowledge of human-resources processes

Required skills and qualifications

  • Proven success in a managerial role
  • Strong decision-making ability
  • Excellent communication, collaboration, and delegation skills
  • Proven ability to develop and achieve financial plans
  • Ability to motivate and lead employees, and hold them accountable
  • Strong working knowledge of operational procedures

Compensation:

The incumbent will receive a competitive salary commensurate with experience.

To Apply:

Please send your CV to [email protected]  before the  6th of May, 2025.

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