Operations Manager – FinTech

MTN Zambia

Position: Operations Manager – FinTech
  • The key responsibilities for this role include but not limited to the following:
    Supervises FinTech Operations Team to ensure SLAs for all tasks are adhered to and Operations provides sustainable value and competitive advantage;
  • Reports periodically on operational status, challenges, implementations and innovations;
  • Executes appropriate operational risk frameworks in supporting processes such as KYC, fraud prevention procedures and policies in place;
  • Executes support initiatives in line with FinTech strategic planning requirements;
  • Counter-party query resolution championship and process implementation in line with new developments in a rapidly evolving financial services industry
  • Stakeholder and regulatory relationship in line with customer experience guidelines, laws and regulations;
  • Ensures support for products and services is aligned to FinTech risk policies and MTN procedures;
  • Oversees the archiving of all contracts and records.
Candidate Requirements
  • Grade 12/ O Level certificate with a minimum of 5 credits of which English and Mathematics are a must;
  • First Degree in business related field, professional certification in an operations-oriented field will be as plus;
  • A minimum of three years’ experience of operations management within an internationally recognized financial services firm at managerial level.

Women are strongly encouraged to apply

Applications should be emailed to [email protected]. Please indicate the job title in the subject of your e-mail and use your full name and the job title you are applying for as the filename of your application. Application should consist of your letter and CV only, in a single document. Hand delivered applications will not be accepted and closing date for accepting applications is 6th April 2021.

Note: that only shortlisted candidates will be contacted.

To apply for this job email your details to jobs.zm@mtn.com.

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