TopFloor Limited
Our client, a hub for diverse books, stationary and exclusive literature, is seeking a dedicated Operations Coordinator. This role involves overseeing daily operations, ensuring excellent customer service and optimizing store performance across multiple locations. The Operations Coordinator will act as a bridge between the corporate team and the stores, facilitating communication, processes, and initiatives that contribute to overall success.
Responsibilities
Store Operations
- Monitor daily operations to maintain high standards of presentation and customer service
- Analyze sales data and customer feedback to identify areas for improvement
- Collaborate with store managers to implement operational strategies that drive sales and enhance the customer experience
- Ensure compliance with company policies and procedures across all store locations
- Develop and maintain effective communication channels between corporate and store teams
Inventory Management
- Oversee inventory levels and manage stock replenishment for bookstores
- Conduct regular audits and manage the inventory system to minimize shrinkage
- Coordinate with suppliers and vendors to ensure timely deliveries
- Implement strategies to optimize product placement and visibility
Training & Development
- Assist in the hiring and onboarding process for new staff
- Conduct training sessions focused on customer service, sales techniques, and operational processes
- Support the ongoing development of staff by ensuring objective performance reviews and feedback systems
Reporting & Analysis
- Prepare reports on store performance and operational issues for management review
- Utilize data analytics tools to make informed decisions that drive store success
- Identify trends and provide recommendations for future operational improvements
Requirements
- Bachelor’s Degree in Business Administration, Operations Retail Management, or related field
- 2+ years of experience in retail operations, preferably in a stationary, book supplier or similar environment
- Strong analytical skills with the ability to interpret sales data and customer feedback
- Excellent interpersonal and communication skills to collaborate effectively with diverse teams
- Proficiency in Microsoft Office Suite, with strong Excel skills for data analysis
- Experience in inventory management and understanding of retail best practices
- Ability to manage multiple priorities and work under pressure in a fast-paced environment
- Creative problem-solving skills and a proactive approach to identify and resolve issues
- Strong leadership abilities with a focus on team development and performance improvement
Interested candidates should submit their application before 21st May 2025. Only shortlisted candidates will be contacted.
TopFloor Limited does not charge candidates for job placement.