Multiple Positions – NAPSA

NATIONAL PENSION SCHEME AUTHORITY
EMPLOYMENT OPPORTUNITY

The National Pension Scheme Authority (NAPSA) wishes to fill the positions indicated below. Interested applicants who meet the required competences are encouraged to apply.
The successful candidates will be expected to have demonstrable competencies relevant to the respective job.

1.0 Manager Records and Archives – NPS 03 (Permanent and Pensionable): Head Office (01 Position)

1.1 Job Purpose

This position is responsible for the coordination of records management and archiving services. The position contributes to the development of the records management and archiving policies and procedures, directorate budget, and develops and monitors the implementation of the section work plan. The position provides overall supervision of the operations of the section to ensure quality and timely provision of records management and archiving services.

1.2 Key responsibilities

a) Contribute to the development and implementation of the records management section strategy, to ensure the section services support enhanced efficiency and effectiveness in the administration of member funds.
b) Provide feedback on areas of enhancement for the record management policies and procedures to enhance efficiency and effectiveness in the management of records.
c) Provide input into the development of the directorate budget through the provision of information on resource requirements necessary for the implementation of the section strategy and work plan.
d) Develop and implement the section work plan, to provide guidance in the delivery of the records services strategy, against set timelines and quality standards.
e) Conduct the automation of the records management system at NAPSA, to enhance efficiency and effectiveness in the delivery of records management services.
f) Supervise the management of critical records used in the administration of member funds to ensure the records are secure from unauthorised persons because of the sensitive nature of the records.
g) Implement monitoring systems that assist in the management of records to ensure enhanced control in the management of document security and movement.
h) Monitor the implementation of the record management policies and procedures to enhance compliance and ensure quality.
i) Conduct research on records management and archiving to advise on best practice and current standards employed in the management of records, to enhance service delivery in the management of records.
j) Review and present reports on records management to management, to ensure solutions to challenges encountered in the delivery of service are developed and implemented, and to advise management on the status of implementation of the section strategy.
k) Coordinate the management of complaints on records management services to ensure they are addressed in a timely and conclusive manner, to enhance the trust of the users on the ability of the section to deliver quality records management services.
l) Coordinate the supervision of all NAPSA registries to ensure quality support to both head office and the country staff, in order to enhance efficiency in the delivery of service.
m) Coordinate the training and development of staff in the section, as well as the management of staff performance, to facilitate the achievement of the NAPSA strategy on the administration of member funds.
n) Monitor challenges encountered in the management of document movement to ensure appropriate solutions are identified to address the challenges, to enhance document security.
o) Develop the record classification scheme to ensure records are maintained in a harmonised manner that enhances ease in storage and access.
p) Coordinate disposal of obsolete records to ensure proper utilisation of records management facilities, and to enhance ease in access of records when required.
q) Make recommendations on record management procedures and processes to enhance delivery of records services in a manner that meets the expectation of the users on time and quality.
r) Monitor compliance with the records systems at Head Office and districts to ensure gaps in compliance are identified in a timely manner and addressed to reduce exposure to information risks.
s) Maintains the Authority research library and ensures that it is well stocked with all the relevant materials.
t) Design and maintain a system for archiving records.
u) Ensure that archived records are made accessible to a wide range of users.

1.3 Qualifications and Experience

• Grade 12 with five (5) “O” Levels with credit or better inclusive of Mathematics and English Language.
• Bachelor’s Degree in Library Studies
• Not less than five (5) years’ experience in a similar position in an organisation with a similar size of operations.

2.0 Legal Officer – Advisory and Litigation – NPS 04 (Permanent and Pensionable): Head Office (01 Position)

2.1 Job Purpose

The Legal Officer Advisory and Litigation actively supports the Senior Manager Legal Services in ensuring efficient and effective provision of legal advisory and dispute resolution services to the Authority to ensure legal compliance and minimise legal risk exposure to the Authority.

2.2 Key responsibilities

a) Draft various legal documents as assigned including contracts of sale, assignments, and leases.
b) Conduct legal research and provide legal opinions on various issues arising from the Authority’s operations as assigned.
c) Attend to litigation and Alternative Dispute Resolution matters including:

• Personal attendance to court matters, as delegated by the Senior Manager Legal Services.
• Preparation of appointment letters for external counsel.
• Liaison with external counsel representing the Authority, for purposes of obtaining updates or conveying further instructions from the Senior Manager Legal Services.
• Coordinating witnesses and collation of documentary evidence to external counsel.
• Assessing legal claims, rulings and judgments and advising and recommending on best available options to the Authority.
• Make recommendations for and negotiate settlements as assigned by the Senior Manager Legal Services.
• Negotiate, verify, and follow up on payment of external counsel’s legal fees.

d) Assist the Senior Manager Legal Services in interpreting legislation and sensitising staff to promote compliance.
e) Prepare and submit legal reports on various the legal matters to the Senior Manager Legal Services as assigned.
f) Maintain and regularly update the litigation and other legal trackers as assigned.
g) Identify legal risk trends and escalate findings and proposed solutions to the Senior Manager Legal Services.
h) Represent Legal Department on various Authority internal committees or subsidiary Boards as assigned by the Authority.
i) Attend to other duties as assigned by the Senior Manager Legal Services including attending to secretarial and governance matters.

2.3 Qualifications and Experience

• Grade 12 with five (5) “O” Levels with credit or better inclusive of Mathematics and English Language.
• Bachelor of Laws (LLB).
• Practicing Certificate.
• Not less than four (4) years of experience in a similar position at a similar level in an organisation of similar size or reputable law firm.

3.0 Legal Officer – Regulatory & Enforcement – NPS 04 (Permanent and Pensionable): Head Office (01 Position)

3.1 Job Purpose

The Legal Officer Regulatory and Enforcement will assist the Legal Manager – Regulatory and Enforcement to prosecute defaulting employers by instituting the necessary legal process to recover contribution arrears; provide input in the activities of the lay prosecutors.

3.2 Key responsibilities

a) Prepares or coordinates the preparation of court documents and submissions by lay prosecutors employed by the Authority.
b) Initiates and ensures proper drafting of court submissions to ensure the rulings made favour NAPSA.
c) Assesses all cases referred to legal and provide guidance on all preliminary legal issues and enforcement strategies including out of court settlements.
d) Represents the Authority in Court.
e) Reviews all Consent Orders and other legal agreements entered by the Authority to ensure the Authority’s protect the interests of NAPSA.
f) Initiates and leads discussions with defaulting employers to agree on out of court settlements.
g) Provides legal support to Contributions and Benefits Directorate on all legal matters arising from the interpretation and implementation of the NPS Act.
h) Enforces court action to ensure NAPSA is protected from the adverse consequences of non – compliance to court orders.
i) Identifies gaps and risk trends and recommending remedial action and/or legislative changes.
j) Prepares and submits relevant reports as required.
k) Generally, assists the Legal Manager – Regulatory and Enforcement to coordinate regulatory and enforcement actions.
l) Attends to other duties as assigned.

3.3 Qualifications and Experience

• Grade 12 with five (5) “O” Levels with credit or better inclusive of Mathematics and English Language.
• Bachelor of Laws (LLB).
• Practicing Certificate.
• Not less than four (4) years of experience in a similar position at a similar level in an organisation of similar size or reputable law firm.

4.0 Senior Developer – e-Channels & Business Intelligence – NPS 04 (Permanent and Pensionable): Head Office (01 Position)

4.1 Job Purpose

The Senior Developer eChannels and BI is responsible for the analysis, design, development, and implementation of Enterprise Service Bus (ESB) applications for internal and external use. In addition, the role is tasked with providing advanced post implementation support for the deployed applications.

4.2 Key responsibilities

a) Coordinate all the activities related to e-Channel and Business Intelligence development and support.
b) Ensure that business and technical architecture for the systems being developed conform to the functional and non-functional requirements.
c) Provide advice on architectural strategies and best practice approaches to be employed in developing applications and eChannel integration interfaces.
d) Participate in the design and planning of projects in conjunction with the external partners, other IT, and business users.
e) Provide regular updates of progress on all projects assigned.
f) Responsible for system and data analysis, architecture, integration, and workflow design.
g) Responsible for software development, configuration, and customization to meet agreed requirements.
h) Coordinate the maintenance and support of assigned systems to always ensure minimal disruptions to business operations.
i) Responsible for providing second-level post implementation support.
j) Ensure compliance with all IT policies and procedures and verify deliverables meet Information Security requirements.
k) Responsible for modifying software to fix errors, improve its performance, or upgrade interfaces.
l) Responsible for directing system testing and validation procedures.

4.3 Qualifications and Experience

• Grade 12 with five (5) “O” Levels with credit or better inclusive of Mathematics and English Language.
• Degree in Computer Science or equivalent.
• Relevant IT Certification.
• Not less than four (4) years of relevant IT experience at a similar level in an organisation of similar size.

5.0 Senior Developer – ERP – NPS 04 (Permanent and Pensionable): Head Office (01 Position)

5.1 Job Purpose

The senior developer is responsible for the design of new IT solutions, modification, and enhancement of existing systems, and for system integration, with the objective of business efficiency and effectiveness enhancement.

5.2 Key responsibilities

a) Coordinate all the activities related to ERP development and support.
b) Conduct business requirement analysis to ensure systems developed support the administration of member funds.
c) Provide solutions to identified system issues to enhance efficiency and effectiveness in the administration of member funds.
d) Translate business requirements into highly specified project briefs for execution by the Projects Team.
e) Support users on change control to minimise disruption to business operations.
f) Support users on system updates through the identification of options for potential solutions to current problems, and the assessment of the options for technical and business suitability.
g) Monitor the development and testing of systems to ensure technical compatibility and user satisfaction.
h) Coordinate the maintenance and support of assigned systems to always ensure minimal disruptions to business operations.
i) Prepare reports on the responsiveness of the current systems to the changing business environment to ensure appropriate recommendations are made and implemented to address any gaps identified.

5.3 Qualifications and Experience

• Grade 12 with five (5) “O” Levels with credit or better inclusive of Mathematics and English Language.
• Degree in Computer Science or equivalent.
• Relevant IT Certification.
• Not less than four (4) years of relevant IT experience at a similar level in an organisation of similar size.

6.0 Business Risk Assurance Officer – NPS 05 (Permanent and Pensionable): Head Office (01 Position)

6.1 Job Purpose

The Business Risk and Assurance Officer provides support to the Assurance Manager in the implementation of the Assurance strategy and work plan. In this, the officer conducts assurance and process reviews to identify breakdown in controls and minimize exposure to preventable risks.

6.2 Key responsibilities

a) Act as relationship officer for assigned departments/directorates.
b) Assist to develop and implement effective internal controls to satisfy legal and regulatory requirements, and to minimize exposure to preventable risks.
c) Perform key risk self-assessments to ensure effectiveness of internal controls and risk management framework.
d) Conduct assurance and process reviews to identify potential control breakdown.
e) Analyse audit findings to identify areas of improvement in the control environment to assist management develop interventions to close the gaps identified.
f) Evaluate quality audit findings and implement appropriate corrective actions to minimise recurrences of quality gaps identified.
g) Monitor compliance with the policies, laws, and regulations to ensure NAPSA is protected from preventable risks.
h) Assist in the identification of training needs on policies and processes and organise training interventions to meet the desired control standards and improve delivery of service.

6.3 Qualifications and Experience

• Grade 12 with five (5) “O” Levels with credit or better inclusive of Mathematics and English Language.
• Bachelor’s Degree in Business Administration, Accounting, Economics, Mathematics or Statistics.
• Certified Risk Analyst, Certified Enterprise Risk Manager, or equivalent Risk Management Certifications.
• Not less than three (3) years’ experience in a Risk or Assurance environment in a similar organisation

7.0 Process Improvement Officer – NPS 05 (Permanent and Pensionable): Head Office (01 Position)

7.1 Job Purpose

The Process Improvement Officer operates as a shared service resource to support the Authority in identifying and implementing process improvement opportunities to enable optimal services to be delivered to our customers.

7.2 Key responsibilities

a) Leads process improvement initiatives across Authority to deliver efficiencies and benefits to internal and external customers.
b) Presents findings and recommendations with confidence and communicating these to key stakeholders.
c) Challenges stakeholders to maximize opportunities from process improvement initiatives.
d) Promotes and develops a continuous improvement culture across the Authority.
e) Champions the need and benefit by utilizing a structured approach to business process improvement.
f) Identifies improvement opportunities and manages improvement requests from the Authority.
g) Coaches and supports project team members in use of tools and methodologies.
h) Documents and monitors business processes, business rules, metrics and standard operating procedures as a result of improvement initiatives.
i) Delivers process improvement training to staff.
j) Facilitates and provides specialist process improvement advice to other units via targeted workshops to identify and resolve specific issues that are critically impacting outcomes and require urgent resolution.
k) Adheres to all Company Policies and Procedures and actively promotes Continuous Improvement and its activities and services to others.
l) Presents, facilitates and leads assigned process improvement events using methods of culture-appropriate team building, team energizing,
data gathering and analysis, problem solving, project management and state of the art presentation and platform skills.
m) Reviews workflows, processes and procedures to improve the value chain in the delivery of services across the Authority

7.3 Qualifications and Experience

• Grade 12 with five (5) “O” Levels with credit or better inclusive of Mathematics and English Language.
• Bachelor’s Degree in Business Administration, or any relevant business-related field.
• Not less than three (3) years of experience in process improvement, leading projects with a record of successful implementation in an organization of similar size.

8.0 Research Officer – NPS 05 (Permanent and Pensionable): Head Office (01 Position)

8.1 Job Purpose

The Research Officer will be responsible for undertaking and delivering a wide range of research projects in key areas of Customer Care, Investments, Contributions, Benefits, Staff and any other areas deemed fit by the Authority in order to increase overall performance of NAPSA. Additionally, the incumbent will conduct research to ensure information on market, client and best practice trends are identified and communicated to decision makers in a timely manner in order to support the development of sound strategies that enhance returns to invested member funds and member services.

8.2 Key responsibilities

a) Conducts research to ensure information on market, client and best practice trends are identified and communicated to decision makers in a timely manner to support the development of sound strategies that enhance returns to invested member funds and member services.
b) Takes the lead in managing and delivering research projects, from scoping through to methodology and report writing, including managing and developing client relationships.
c) Delivers a wide range of social research techniques including fieldwork such as telephone and in-person interviews, literature reviews, focus groups and data analysis.
d) Produces insightful research reports with sophisticated advice to support Management in their decision-making.
e) Ensures that the Authority is up to date with developments in pension areas and research markets.
f) Works with team members on daily basis to complete research projects within deadlines.
g) Tracks project progress periodically and report the same to the Manager.
h) Identifies areas of improvements and develop new methodologies to meet milestones.
i) Presents research findings to the Manager in an understandable manner.

8.3 Qualifications and Experience

• Grade 12 with five (5) “O” Levels with credit or better inclusive of Mathematics and English Language.
• Bachelor’s Degree in Social Sciences or any relevant field.
• Not less than three (3) years of experience in conducting research in organizations of similar size.

9.0 Project Coordinator ICT – NPS 05 (Permanent and Pensionable): Head Office (01 Position)

9.1 Job Purpose

The Project Coordinator is responsible for coordinating the implementation of all IT Projects to ensure they align with set strategy and budget and assigning new project tasks and coordinating all team members involved to ensure projects are completed on time, budget and of the highest quality.
9.2 Key responsibilities
a) Monitor current projects and coordinates all team members involved to keep workflow on track.
b) Assign new project tasks.
c) Work to improve the project process.
d) Ensure project aligns with set strategy and budget.
e) Organize and plan meetings with project manager.
f) Arrange and manage team goals/project schedules/new information and keeps all material up to date.
g) Communicate timeline changes and new information to team; tracks project changes and adjust schedules as needed.
h) Record minutes and take detailed notes during meetings.
i) In charge of keeping track of all project-related paperwork; ensure all needed materials are current and properly filed and stored.
j) Strategize with project manager when needed.
k) Track and analyze project risks and recommend improvements.

9.3 Qualifications and Experience

• Grade 12 with five (5) “O” Levels with credit or better inclusive of Mathematics and English Language.
• Degree in Computer Science or equivalent.
• Relevant IT Certification.
• Not less than three (3) years of relevant IT experience.

10.0 Archivist – NPS 05 (Permanent and Pensionable): Head Office (01 Position)

10.1 Job Purpose

This position supports the managing of archived records to ensure they are kept secure and facilitate ease of retrieval.

10.2 Key responsibilities

a) Catalogue and arrange archived records.
b) Assist in designing and maintaining a system for archiving and retrieving records.
c) Retrieve archived records in an efficient manner to ensure that they are made accessible to a wide range of users
d) Preserve archived documents and items correctly.
e) Assist in the development and implementation of the section work plan, to provide guidance in the delivery of the records service’s strategy, against set timelines and quality standards.
f) Conduct research on archiving to advise on best practice and current standards employed in the archiving of records, to enhance service delivery.
g) Provide input into reports on records and archives management to management, to ensure solutions to challenges encountered in the delivery of service are developed and implemented.
h) Assist to develop the record classification scheme to ensure archived records are maintained in a harmonised manner that enhances ease in storage and access
i) Assist in the disposal of obsolete records to ensure proper utilisation of archive management facilities, and to enhance ease in access of archived records when required
j) Make recommendations on archive and record management procedures and processes to enhance delivery of records services in a manner that meets the expectation of the users on time and quality.

10.3 Qualifications and Experience

• Grade 12 with five (5) “O” Levels with credit or better inclusive of Mathematics and English Language.
• Bachelor’s Degree in Library Studies.
• Not less than three (3) years’ experience in a similar position in an organisation with a similar size of operations.

11.0 Customer Services Clerk – NPS 06 (Permanent and Pensionable): (05 Positions)

11.1 Job Purpose

The position provides customer service services at the station to ensure clients are promptly attended to in line with the NAPSA policies and procedures, as well as in compliance with the customer service standards.

11.2 Key responsibilities

a) Issue claim forms to clients and assist clients fill the forms in a timely manner and correctly to ensure the claims are processed with efficiency.
b) Receive claim forms filled by clients, check their completeness to ensure the processing of the claims is done with efficiency.
c) Assist keep records used in the processing of benefits and contributions to ensure the records are only accessible to authorised persons, are complete and easily accessible when required.
d) Receive and issue contribution forms to assist in the administration of member contributions in line with the NAPSA policies and procedures.
e) Vet the claim forms received to ensure the forms are dully filled, and the information genuine to enhance integrity in the claim payment process.
f) Attend to queries raised by clients to ensure high customer satisfaction though fast service.
g) Prepare reports as requested to assist in the administration of member funds.
h) Log the claims received in to enhance records keeping and ease in access of information in the administration of benefits.
i) Issue member statements and social security cards to walk in clients.

11.3 Qualifications and Experience

• Grade 12 with five (5) “O” Levels with credit or better inclusive of Mathematics and English Language.
• Diploma in Marketing or equivalent.
• Not less than one (1) years’ Pension or Insurance experience in a similar position in an organisation with a similar size of operations.

12.0 Benefits Clerk – NPS 06 (Permanent and Pensionable): (05 Positions)

12.1 Job Purpose

The purpose of the Benefits Clerk is to process claims and resolve queries as well as to issue cash benefits.

12.2 Key responsibilities

a) Process claims in line with the NAPSA policies and procedures and ensure clients are given feedback on the claim processing in a timely manner.
b) Attend to client queries to ensure the queries are resolved in a timely manner for enhanced customer satisfaction
c) File claim forms and other records to ensure the safety and ease in retrieval of the records when required for decision making purposes.
d) Issues cash benefits in accordance with stipulated guidelines.
e) Produces performance reports to superior to aid decision making.

12.3 Qualifications and Experience

• Grade 12 with five (5) “O” Levels with credit or better inclusive of Mathematics and English Language.
• Diploma Business Administration or equivalent.
• Not less than one (1) years’ Pension or Insurance experience in a similar position in an organisation with a similar size of operations.

13.0 Accounts Clerk – NPS 06 (Permanent and Pensionable): (02 Positions)

13.1 Job Purpose

This position is responsible for the reconciliation of imprest and collection accounts, for the preparation of payment vouchers, and for the collection and receipting of contributions.

13.2 Key responsibilities

a) Conduct daily banking in line with the NAPSA banking procedures to support efficiency and effectiveness in the management of received contributions at the office.
b) Collect and receipt contributions in line with the NAPSA procedures to ensure the collections are properly accounted for in the NAPSA books of account.
c) Update tenant ledgers to ensure the information is current and accurate for the preparation of accurate financial statements.
d) Prepare payment vouchers in line with the NAPSA payment procedures, to ensure payments are done in a timely manner for enhanced operational efficiency.
e) Invoice tenants on water and rent in line with the NAPSA invoicing procedures, to ensure timely payments are done by the tenants.
f) Administer and reconcile imprest to ensure the information on imprest is accurate, complete, and updated for the preparation of accurate financial statements.
g) Reconcile collection account at the area office to ensure the information on collections is complete and accurate, to facilitate the preparation of accurate financial statements, and to develop strategies for the enhancement of efficiency in the management of collections.
h) Capture all receipts issued onto the accounting system to facilitate preparation of accurate financial statements.
i) Prepare various reports on the status of NAPSA accounts and transactions administered to aid decision making.

13.3 Qualifications and Experience

• Grade 12 with five (5) “O” Levels with credit or better inclusive of Mathematics and English Language.
• Diploma in Accounts or equivalent.
• Not less than one (1) years’ experience in a similar position in an organisation with a similar size of operations.

14.0 Accounts Clerk – Payroll – NPS 06 (Permanent and Pensionable): (01 Position)

14.1 Job Purpose

To provide support in the management of payables for staff related payments through the preparation of payment vouchers.

14.2 Key responsibilities

a) Initiates records into the ERP system to enhance efficiency and effectiveness in the management of financial information that supports ease in the preparation of financial statements.
b) Prepares payment vouchers to ensure staff payments are made in a timely manner for minimal disruptions to business operations. These include salary advances, subsistence allowances leave allowances, commutation, gratuities, terminal benefits Board member payments, tender allowances, and payroll related deductions.
c) Prepares imprest to enhance business efficiency and effectiveness due to ready availability of resources required for business operations.
d) Prepares statutory payments i.e., loans, PAYE and NAPSA as well as prepares the NAPSA return.
e) Provides information to be included in the preparation of the PAYE return. This includes payments made to Board members and external members who attend Authority meetings.
f) Reconciliation of payroll related accounts.
g) Filing of all documents pertaining to payments made.
h) Updating of payments on the Document Management System (VICIDOCS) from HR.

14.3 Qualifications and Experience

• Grade 12 with five (5) “O” Levels with credit or better inclusive of Mathematics and English Language.
• Diploma in Accounts or equivalent.
• Not less than one (1) years’ experience in a similar position in an organisation with a similar size of operations.

15.0 Accounts Clerk – Reconciliation – NPS 06 (Permanent and Pensionable): (01 Position)

15.1 Job Purpose

The main purpose of the position is to reconcile cash book and bank account transactions to support the availability of complete, accurate, and current information necessary for the preparation of accurate financial statements.

15.2 Key responsibilities

a) Reconciles collection account at the head office to ensure the information on collections is complete and accurate, to facilitate the preparation of accurate financial statements, and to develop strategies for the enhancement of efficiency in the management of collections.
b) Prepares bank reconciliations to ensure the information on assets at bank are accurate and current for the preparation of accurate financial statements.
c) Post records onto the NIS system to ensure ready availability and accessibility of information required for the preparation of financial statements.
d) Initiates, validates and checks payments to ensure payments are done in line with the NAPSA policies and procedures.
e) Reconciles tenant’s ledgers to ensure the information on NAPSA tenants is accurate and updated to facilitate the preparation of accurate financial statements.
f) Prepares rental schedules in a timely manner and in line with the NAPSA policies and procedures, to support efficiency in the management of rental income.
g) Prepares income collection cashbook to ensure information on income collected is accurate, complete and current, to assist in the preparation of accurate financial statements.
h) Updates the fixed asset register to ensure the register contains accurate, complete and current information on all the NAPSA fixed assets.
i) Signs, checks, and authorises payments on designated accounts to facilitate timely payments in line with the NAPSA policies and procedures for enhanced business efficiency.
j) Addresses queries from internal and external clients to enhance the quality of service provided to all clients by the finance directorate.

15.3 Qualifications and Experience

• Grade 12 with five (5) “O” Levels with credit or better inclusive of Mathematics and English Language.
• Diploma in Accounts or equivalent.
• Not less than one (1) years’ experience in a similar position in an organisation with a similar size of operations.

16.0 Registry Clerk – NPS 06 (Permanent and Pensionable): (05 Positions)

16.1 Job Purpose

The Registry Clerk provides clerical support in the delivery of record management services. The clerk retrieves and files records and supports in the implementation of the section strategy for enhanced service delivery.

16.2 Key responsibilities

a) Participate in the automation of the records management system to enhance efficiency and effectiveness in the delivery of records management services.
b) Implement a record disposal schedule to ensure the obsolete records are disposed in an organised manner that causes minimal disruptions to the operations of the section
c) Maintain proper records of inventory to facilitate ease in retrieval of records when required
d) Survey records and documents under the section to ensure the records are complete, are stored in a safe and secure manner, and meet the quality standards set for records management
e) Identify and recommend solutions to operational challenges that affect efficiency in the delivery of service, to ensure the section provides quality support to users in service delivery.
f) File documents to enhance ease in retrieval, and to ensure minimal exposure to damage.
g) Retrieve documents in a timely manner when required to assist increase efficiency and effectiveness in the management of member contributions.
h) Prepares documents when required to assist implement the section work plan.
i) Prepare section reports on request to support the Records Officer communicate on the challenges in the section for the development and implementation of solutions to the challenges identified.

16.3 Qualifications and Experience

• Grade 12 with five (5) “O” Levels with credit or better inclusive of Mathematics and English Language.
• Diploma in Library Studies or equivalent.
• Not less than one (1) years’ Pension or Insurance experience in a similar position in an organisation with a similar size of operations

17.0 Security and Investigations Officer – NPS 06 (Permanent and Pensionable): (04 Positions)

17.1 Job Purpose

To assist the Corporate Security and Investigations Officer in ensuring a safe environment for NAPSA’s employees and clients including managing and coordinating the security network of NAPSA to mitigate against acts that may result in loss of life, infliction of harm, property damage, and disruption of the flow of operations that may interfere with the delivery of the NAPSA’s mandate.

17.2 Key responsibilities

a) Conduct criminal /civil and administrative investigations for reported incidents to ensure security solutions to the incidents reported are identified in good time.
b) Supervise hired security guards to ensure delivery of service as per the signed service level agreements.
c) Implement security and safety standards to ensure security services rendered are of high standards and supportive of NAPSA business.
d) Conduct security assessments to identify and address security loopholes.
e) Liaise with other security agencies e.g. ZD in the provision of high quality security solutions for NAPSA as per the security plan for enhanced service delivery.
f) Initiate and reconcile security payments in line with NAPSA payment procedures to nurture relationships with service providers for enhanced service delivery.

17.3 Qualifications and Experience

• Grade 12 with five (5) “O” Levels with credit or better inclusive of Mathematics and English Language.
• Diploma in Law or business-related field.
• Formal Police or Military Training.
• Not less than three (3) years’ experience in Zambia Police, Military, or Intelligence Security Services, or corporate security management senior officer level.

18.0 Procurement Assistant – Capital Items – NPS 06 (Permanent and Pensionable): Head Office (01 Position)

18.1 Job Purpose

The Procurement Assistant – Capital Items provides clerical support in the procurement function. The clerk prepares purchase orders for low value related capital items, drafts tender enquiries/documents, and keeps procurement records and attends to procurement enquiries.

18.2 Key responsibilities

a) Prepares purchase orders for submission to prospective suppliers so as to acquire new stock.
b) Schedules deliveries for supplies, materials, equipment and services to ensure minimal disruption NAPSA business operations.
c) Provides support in drafting tender enquiries/documents for approval in line with statutory requirements to ensure the procurement department procures in a timely manner in response to the NAPSA business needs, and to support compliance with the Zambia procurement laws.
d) Keeps records and reports on supply costs for future planning and decision making on cost management.
e) Updates the supplier register to support quick procurement of goods, works and services in response to the NAPSA business needs.
f) Attends to purchase enquiries to ensure user departments are well informed of procurement progress to support business continuity.
g) Enquires for and compare prices for goods and services to enhance cost management through identification of affordable suppliers.

18.3 Qualifications and Experience

• Grade 12 with five (5) “O” Levels with credit or better inclusive of Mathematics and English Language.
• Diploma in Purchasing and Supply.
• Post Graduate Diploma in Purchasing and Supply-UK.
• Not less than one (1) year of experience in the provision of clerical support in the delivery of purchasing services in an organisation with similar size in operations.

19.0 Contributions Clerk – NPS 06 (Permanent and Pensionable): (01 Position)

19.1 Job Purpose

The position reconciles contributions and other income collected at Head Office for accountability purposes.

19.2 Key responsibilities

a) Check and verify receipts attached to contributions returns to ensure that totals on receipts agree with amount on deposit slip and returns.
b) Examine documents so as to detect errors of under banking, over banking, missing receipts, bringing these to the attention of the supervisor.
c) Examine and ascertain the completeness of employers’ returns and assess the contributions to ensure they conform to the requirements.
d) Receipt contributions from employers in line with the NAPSA policies and procedures to ensure the employer accounts are updated as appropriate and defaulting employers identified.
e) Receipt investment income to ensure the NAPSA tenants are credited as appropriate to help identify defaulting tenants.
f) Reconcile collected income to ensure the information on income is reliable for decision making purposes, and for the preparation of accurate financial statements.
g) Prepare bank deposit slips to support timely banking of income collected.
h) File receipts to ensure the information on income receipts is available and easily accessible when required for decision making.
i) Submit filed receipts together with reports on collections to Finance to assist in the preparation of financial statements.
j) Attend to operational queries on income and contributions in order to enhance efficiency and effectiveness in the administration of contributions and income.

19.3 Qualifications and Experience

• Grade 12 with five (5) “O” Levels with credit or better inclusive of Mathematics and English Language.
• Diploma in Business Administration or equivalent.
• Not less than one (1) years’ Pension or Insurance experience in a similar position in an organisation with a similar size of operations.

20.0 Senior Corporate Affairs Officer – NPS 04 (Permanent and Pensionable): Head Office (01 Position)

19.1 Job Purpose

To be responsible for the supervision of the Public Relations Officer, Corporate Branding Officer, Protocol and Logistics Officer and Corporate Affairs Assistant to ensure a smooth running of the Corporate Affairs Department. Additionally, the position assists in the development of the department budget, workplan, policies and procedures to ensure availability of guidelines critical for the implementation of the departmental strategy.
19.2 Key responsibilities
a) Implements corporate communication strategy to ensure alignment of the department activities with the NAPSA corporate strategy, enhancement of the NAPSA brand and reputation with stakeholders.
b) Assists in the development of the department work plan to ensure the implementation of the department strategy meets the set timelines and quality standards.
c) Assists in the development of the department budget to ensure sufficient allocation of resources to the department for successful implementation of the department strategy.
d) Helps in the development of the department policies and procedures to ensure the availability of guidelines that enhance timely and quality delivery of services that are compliant with the relevant guidelines and laws.
e) Implements a communication outreach plan derived from the corporate communication strategy to ensure the corporate affairs activities support the overall NAPSA strategy.
f) Reviews communication content from internal departments developed to address identified needs to ensure consistency in the communication activities of the NAPSA brand.
g) Identifies and prioritises emerging issues and handle them in a timely fashion to manage the reputation of NAPSA and ensure positive publicity.
h) Participates in the development of a crisis management plan in liaison with staff in the department, to prevent loss of confidence and trust from the stakeholders, and to ensure business continuity.
i) Monitors and supports the implementation of all departmental policies and procedures, including the CSR policy.
j) Reviews monthly reports on the perception of the NAPSA brand as a result of the implementation of the communication plan to ensure the communication objectives developed are met in support of the NAPSA business goals.
k) Trains and develops staff in the Corporate Affairs Department, in support of the human resource management strategy of the authority to ensure availability of critical competencies for the delivery of service, for enhance business performance.
l) Monitors and advises on public relations strategies to establish and maintain a mutual understanding with other stakeholders.
m) Maintains cordial relations with all relevant media houses.
n) Supervises the branding, marketing, advertising and communication activities

19.3 Qualifications and Experience

• Grade 12 with five (5) “O” Levels with credit or better inclusive of Mathematics and English Language.
• Bachelor’s Degree in Mass Communication/ Public Relations/ Marketing and Advertising, Public Administration.
• Not less than four (4) years in an organisation of similar size.

TO APPLY

Your application letter should be accompanied by CV and copies of relevant certificates and should also specify your contact address and telephone numbers(s).
Application letters should be addressed to:

Acting Director Human Resources and Administration
National Pension Scheme Authority
Levy Business Park
Church Road
P.O. Box 51275
LUSAKA

The closing date for receipt of applications is Thursday, 3rd November 2022.
PLEASE NOTE THAT:

ANY FORM OF LOBBYING WILL LEAD TO AUTOMATIC DISQUALIFICATION OF THE CANDIDATE AND ONLY APPLICANTS WHO MEET THE SPECIFICATIONS INDICATED ABOVE WILL BE ACKNOWLEDGED.
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