Mika Hotels
JOB POSTING NO. 1
JOB POSITION: SALES & MARKETING EXECUTIVE
DEPARTMENT: SALES & MARKETING
REPORTS TO: SALES &MARKETING MANAGER/ SENIOR SALES AND MARKETING SUPERVISOR
POSITION SUMMARY:
To promote the image and services of the company so that maximum growth occurs through gaining new clients and contracts. Liaises with Central reservation and unit front office.
DUTIES AND RESPONSIBILITIES:
- To follow up leads by visiting prospective clients regularly, often enough to maintain their interest but not too often to alienate them.
- To achieve better budgeted sales targets.
- To identify prospective clients’ exact needs, by questioning, observing and the completion of a full sales survey.
- To entertain prospective clients, where possible combining this with visits to existing satisfied customers.
- To liaise closely with operational staff on all details for a prospective new contract and gain their agreement on all details.
- To maintain communication with the clients once the contract is opened and show an ongoing interest in the operation.
- To complete a daily/weekly log of all activities.
- To analyse statistics thereby identifying key sales areas, problems and success rate.
- To research prospective client details, finding out as much as possible about the company to ensure a professional approach.
- To constantly monitor and be aware of competitor activity.
- To present a realistic proposal to a prospective client, having thoroughly researched cost factors, and ensure that the proposal is achievable.
- To constantly be aware of new business opportunities and action these.
- You will be expected to undertake any other assignments that management may require you to do from time to time
PREREQUISITES:
- A Good standard of spoken and written English
- Team player
Good time-management skills
Great interpersonal and communication skills
REQUIRED QUALIFICATION:
- Full Grade twelve Certificate
- Minimum of a Diploma in Marketing or any Sales and Marketing related programme (Higher Education shall be an added Advantage)
- Must be a Registered Member of the Zambia Institute of Marketing
- Must be Computer Literate
REQUIRED EXPERIENCE:
- 3 years of experience in the Similar Role
Experience with Hospitality Industry shall be an added advantage
JOB POSTING NO. 2
JOB POSITION: FRONT OFFICE SUPERVISOR
DEPARTMENT: FRONT OFFICE
REPORTS TO: GENERAL MANAGER
POSITION SUMMARY:
As Front office Supervisor, you typically serve as the face of the hotel. Provide customers with a first and last impression as both the greeter of new guests and well-wisher to departing guests.
DUTIES AND RESPONSIBILITIES:
- Ensure that consistent high quality customer service is delivered. Provide guidance and leadership for front Office staff
- Expected to be uniform provided by management at all times while on duty
- Oversee that guest are welcomed, registered into the hotels computer system and assigned appropriate rooms/suits.
- Perform or delegate various tasks i.e. making or confirming reservations, verifying and collection of guest’s payments, issuing room keys and contacting housekeeping and maintenance departments with guests complaints and problems.
- Provide necessary support to other departments and external liaisons. E.g. Marketing, other unit front office, etc
- Maintain all essential front desk equipment and supplies, control guests access to safe deposit boxes.
- Ensure that all invoices are closed on time taking into account all the laid out company procedures and requirements. E.g. LPO attached and invoices signed by General Manager.
OTHER RESPONSIBILITES:
- Ensure happiness and guest satisfaction
- Fostering of a professional work atmosphere with the aim of retaining and attracting new customers.
- Completing bookkeeping duties i.e. balancing accounts
- Recording and referring comments/complaints to the hotel manager.
- Record keeping of work schedules for staff.
- Ensure that the working area is always clean and tidy and has all the required stationary.
- You will be expected to undertake any other assignments that management may require you to do from time to time
PREREQUISITES:
- Have an eye for detail, excellent customer service and communication skills.
- Computer skills and basic math skills
- Be resourceful and take ownership of problems and issuing arising.
REQUIRED QUALIFICATION:
- Full Grade twelve Certificate
- Diploma in General hospitality, Hospitality management or any other related field (higher Certificate shall act as an added advantage)
Must be Computer Literate
REQUIRED EXPERIENCE:
- 5 years’ experience at the Front of which 3 years must be in Supervisory Position.
- Five Star experience shall be an added advantage
JOB POSTING NO. 3
JOB POSITION: FRONT OFFICE RECEPTIONIST
DEPARTMENT: FRONT OFFICE
REPORTS TO: FRONT OFFICE SUPERVISOR
POSITION SUMMARY:
As a hotel receptionist you have the responsibility to oversee the functions related to dealing with guests on a daily basis. The hotel receptionist is often the only employee with whom the guests interact with. It is therefore important that you greet with a smile and in friendly but professional manner.
DUTIES AND RESPONSIBILITIES:
- To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all our guests.
- Help guests check in and provide them with a key and show them where their room/s is located.
- Responsible for assisting guests when they check out of the hotel and handle their payments.
- Ensure that guest’s needs are met and send them supplies when requested to do so.
- Take reservations over the phone and provide directions to the hotel where necessary.
- Arrange transportation for guests
- Control advance booking an d reservations
- Expected to be in uniform provided by management at all times while on duty
- Receive payment for accommodation
- Complete guest bills properly
- Ensure that storage of records is up to date and requests of guests are met.
- Responsible for safe keeping of client valuables.
- You will be expected to undertake any other assignments that management may require you to do from time to time
PREREQUISITES:
- Ability to welcome guests and have a friendly and helpful attitude
- Computer literate and familiarization of various software
- Be organized and have the ability to multitask
- Have a professional demeanor at all times
- Must be capable of dealing with guests without being irritable
- Ability to handle tough and challenging situations calmly
- Ability to work long hours
REQUIRED QUALIFICATION:
- Full Grade twelve Certificate
- Certificate in General hospitality, Hospitality management or any other related field (Diploma or higher Certificate shall act as an added advantage)
Must be Computer Literate
REQUIRED EXPERIENCE:
- A Minimum of 3 years’ experience as Front Office Receptionist
- Able and with Proven Experience in Night Auditing is a Must and shall act as Added advantage
- Five Star experience shall be an added advantage
Male candidates are encouraged to apply!!!
Interested candidates who meet the criteria above are encouraged to submit their application letters, with detailed Curriculum Vitae, copies of certificates, and contact details of three (3) traceable referees to:
THE HUMAN RESOURCE AND ADMINISTRATION OFFICER
MIKA CONVENTION CENTER
PLOT NO. 34 ‘A’ SUB 9 WATERFALLS MEANWOOD
OFF GREAT EAST ROAD.
OR
Email: [email protected]
Candidates are free to either submit hard copies or soft copies to the above stated address.
The closing date for receipt of applications is 7th October, 2022. Only shortlisted candidates will be contacted.