Multiple Positions – Phoenix Health Investments

1. RECEPTIONIST

Key Responsibilities;

• Responsible for entering all new patients details into the clinic management system.
• Assist clients or family members in completing any required information and registration forms.
• Maintain an efficient and orderly appointments system.
• Answer any questions the clients may have and if unable to do so refer them to an appropriate staff member.
• Advise appropriate healthcare professionals of approaching appointments in time and ensure patient’s medical file is available at the appointment time.
• Receive and make telephone calls as instructed, divert calls promptly or take messages ensuring accuracy of detail and timely delivery to the recipient.
• Maintains the paper/electronic file that makes up the patient medical record and be fully conversant in the filing system of your work area.
• Ensure medical records are always kept in good repair with all necessary information on the outside cover clearly visible.
• Maintaining client’s right to privacy and confidentiality throughout the registration process.
• Answers all questions the client may have concerning invoice payments.
• Prepare insurance claim forms and submit in a timely manner.
• Prepare weekly reports and submit to management.
• Receive payments from clients and receipt them accordingly.
• Notifies supervisor or senior management staff when an issue or incident arises with a client or staff member.
• Receive, assist and direct clients in a courteous, efficient and welcoming manner projecting a positive, friendly and professional image.

Skills and Qualifications

• At least 2-3 years of professional experience
• Diploma in Business Administration or another relevant field
• Computer literate
• Able to work under pressure
• Must possess high levels of integrity and professionalism

2. PHARMACIST 

Key Responsibilities:

• Preparation of medications for patients in the pharmacy.
• Receiving, verifying and filling the patient prescriptions.
• Completing patient paperwork related to the filling of prescription.
• Assisting with insurance claims processing.
• Stocking and pricing of medications in inventory in the system.
• Ensuring availability of drugs by liaising with pharmaceutical suppliers.
• Maintaining pharmacy’s safety regulations by adhering to infection-control procedures, policies and regulations.
• Inventory management in the prescribed manner for expired drugs to dispose of.
• Ensure adherence to the stipulated laws guiding the Practice of Pharmacy in Zambia.
• Ensure required licences are always valid.
• Any other duties as maybe assigned by the Supervisor,

Skills and Qualifications

• Full Grade 12 certificate
• Bachelor’s Degree in Pharmacy or the equivalent.
• Minimum 2 years’ experience
• Knowledge of MS Office
• Familiarity with databases and medical guidelines
• Strong organizational and time management skills

3. NURSE 

Key Responsibilities:

• Identify patient care requirements by establishing a personal rapport with potential and actual patients and other persons able to understand the required care requirements.
• Obtain a complete medical history and do an initial assessment on the patients according to guidelines.
• Ongoing assessment of patients, updating the nursing care plan according to patient’s specific needs and execute medical orders within prescribed guidelines.
• Maintain patient confidence and protect operations by keeping information confidential.
• Ensure continuous updated patient care is documented.
• Establish a compassionate environment by providing emotional, psychological, and spiritual support to patients, friends, and families.
• Maintain safe and clean working environment by complying with procedures, rules, and regulations, calling for assistance from health care support personnel.
• Maintain nursing supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; using equipment and supplies as needed to accomplish job results.
• Contribute to team effort by accomplishing related results as needed.
• Provide fundamental clinical nursing care.
• Provide detailed initial assessment of patient and accurate complete clinical history.
• Measure and record vital signs and regular observations.
• Ensure adequate operation of relevant apparatus and equipment in the clinic and complete preventive maintenance requirements; following manufacturer’s instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• Maintain continuity among nursing teams (day vs. night shifts) by documenting and communicating actions, irregularities, and continuing needs.
• Accurate administration of patient medication and adequate record keeping.
• Protect patients and employees by adhering to infection-control policies and protocols, medication administration and storage procedures, and controlled substance regulations.
• Ensure ideal temperature is maintained in all clinic areas.
• Maintain safe and clean working environment by complying with procedures, rules, and regulations, calling for assistance from health care support personnel.
• Assist in the preparation and transportation of patients for diagnostic procedures and referrals.
• Assist with preparation of surgical and other procedures.
• Carry out diagnostic and treatment procedures.
• Maintain code of conduct.
• Maintain professional and technical knowledge by reviewing professional publications; establishing personal networks; participating in professional societies.
• The job duties are flexible and subject to change dependent upon operational needs.

Skills and Qualifications:

• License to practice and certificate of training.
• Required Nursing Education
• Atleast 3 years of professional experience in nursing practice. Demonstrate sufficient recent clinical experience in the last 12 months.
• Good knowledge of nursing principles and techniques and their relation to medical practice, material medical, sanitation and personal hygiene.
• Proficient in Microsoft Office
• Proactivity
• Honest and reliable: display high level of integrity since he/she may be in a position to take care of patient’s personal belongings.

How to apply

Send your Application letter, CV and certificates to [email protected]. Only candidates meeting the minimum requirements will be shortlisted and contacted.

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