Merchant Acquisition Officer

First Capital Bank Limited

About First Capital Bank Formerly known as International Commercial Bank Zambia Limited, First Capital Bank commenced banking operations in June 2010. In July 2013, the bank was acquired by a group of investors led by FMBcapital Group and rebranded as First Capital Bank. FM Bcapital Group has banking operations in Botswana, Malawi, Mozambique, Zambia, and Zimbabwe, with its Head Office in Mauribus

With a flexible and innovative customer-focused approach, First Capital Bank operates in all sectors of the Zambian market servicing the needs of the following market segments: Retail Small to medium business, Corporate and Institutional Banking,

We offer a comprehensive range of financial products ensuring that our services are always relevant and of value to our customers

Merchant Acquisition Officer X1 (Lusaka)

Job Summary 

The job holder will be responsible for providing back-office support to the point of Sale (POS) On-boarding team and implementation of card acquiring solutions for the banks Merchants

Job Responsibilities

  • Support business units to achieve 100% of customer usage and acquisitions target for POS
  • Provide training for digital products
  • Resolve queries quickly and efficiently
  • Provide ad-hoc reports for acquisition, usage, and other relevant data
  • Manage and maintain relationships
  • Provide support for product development, testing, and deployment
  • Ensure customer files and queries are resolved within agreed Service Level Agreement.
  • Coordination of customer requests in collaboration with Relationship Managers
  • Understand and manage risks and risk events (incidents) relevant to the role
  • Ensure that all activities and duties are carried out in full compliance with regulatory requirements

Qualifications/Experience

  • Bachelor’s Degree in Business, Social Sciences, Computer Science or related fields.
  • Atleast three (03) years working experience in a similar role.
  • A Project related qualification will be an added advantage
  • Must have a clear understanding of the current National Financial Switch/VISA Master Card guidelines and rules.
  • Experience in Bank operations

Key Skills and Competencies

  • Good verbal, written, communication and presentation skills
  • Good interpersonal relationship skills
  • Proficient in relevant computer applications and Android applications
  • Proficient in customer service principles and practice
  • Strong stakeholder relationship management experience
  • Keen interest in digital financial trends and developments
  • Proactive, quick learner, self-starter a Team player
  • Ability to work under pressure and be able to meet deadlines
  • Open to flexible working hours
  • Innovative, Analytical and with strong judgement

Interested candidates who meet the above requirements are invited to submit their Cover Letter and Curriculum Vitae indicating the position being applied for in the subject line. All applications should be addressed to the Head Human Resources and sent via email to [email protected] no later than Wednesday 18 May 2022

Only shortlisted applicants will be communicated to

To apply for this job email your details to recruitment@firstcapitalbank.co.zm.

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