Manager, Sales Planning and Operations

MTN Zambia

The key responsibilities for this role include but not limited to the following:

  • Manages the day-to-day sales back office by ensuring there is a seamless collaboration between all stakeholders within the Sales & Distribution ecosystem;
  • Develops and executes an efficient logistics management system to ensure stock availability at all times and in the right quantities/format;
  • Supervises efficiently the support service operation for the entire field sales force (Regional Sales/Mobile Money Team);
  • Ensures a timely redress of customer/stakeholder issues by having in place SLAs that are monitored and looking for enhancement to allow for efficiencies within the sales operations;
  • Collates & circulates sales targets and territory performance to Sales & Distribution Management for decision making;
  • Ensures the smooth implementation of policies and procedures to guide and facilitate the sales operations task;
  • Establishes and ensures that the appropriate control systems are in place for reporting & accurate delivery of stock to trade;
  • Ensures the effective and efficient management of all MTN commercial inventory in all warehouses and stock pick points;
  • Ensures effective Partnering with sales planning & operations Partners to achieve service excellence delivery.
  • Responsible for sales reporting, reconciliation and reimbursement of Distributor discounts and incentives;
  • Ensure efficient and effective management of distributor contracts


  • Grade 12 certificate with 5 credits or better of which English and Mathematics are a must;
  • A degree in Marketing/Sales/Administration or Supply Chain;
  • 5 years’ relevant experience in a supervisory role;
  • Sales Acumen – Analytical & uses data/insights & experience to make fact-based decisions. Numerate, IT/financially literate;
  • Good knowledge of Supply Chain Management;
  • Administrative management – to ensure quality & timeliness, accurate & timely reports, projects trends & builds forecasts.
  • Strategy Implementation

Women are strongly encouraged to apply

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