Manager – Information And Communication Technology

  • Full Time
  • Lusaka, Zambia
  • Applications have closed.

National Council for Construction




Reporting to the Director, Finance and Administration, the job holder will plan, manage and provide quality, reliable and modern ICT services that support the operations of the Council and contribute to overall efficiency, productivity and attainment of Council objectives

Main Duties:

I. Prepares the ICT annual work plan and budget and submits it to Director Finance and Administration for approval; and once approved, monitors subsequent implementation and expenditure.

II. Develops and implements an ICT Policy that provides a framework for supporting the Council’s operations by producing enhancements to existing inhouse systems and supporting new systems.

III. Develops and/or sources ICT systems for the Council and installs and manages hardware and equipment including routers, switches and hubs to meet Council needs.

IV. Configures new hardware or existing PCs for upgrades; and carries out repairs on faulty PCs, printers, fax machines and all ICT equipment

V. Ensures proper installation, licensing and updating of software

VI. Troubleshoots, and resolves problems on the ICT systems operations, manages and minimizes systems down-time and ensures smooth running of all ICT systems.

VII. Administers and maintains end user accounts, permissions and access rights

VIII. Ensures that all ICT assets for the Council including information systems are highly secure and maintains confidentiality, integrity and availability

IX. Ensures that there is uninterruptible internet/e-mail service at all times

X. Manages the Council’s databases and ICT systems such as the Sage, Dove Payroll, HR, procurement, stores, contractor and registration systems to ensure reliable data, security, integrity, accuracy and confidentiality and authorization levels.

XI. Manages anti-spam and anti-virus on the mail server; and researches and troubleshoots e-mail problems by reviewing mail logs, records and network configurations.

XII. Provides e-mail documentation, updates user manuals as necessary and establishes and maintains user e-mail accounts

XIII. Maintains the Council’s website, generates and revises the web page and uploads information onto the domain hosting service

XIV. Keeps a record of systems manuals for the local area network, data base and mail server

XV. Provides telephone and desktop support to users to ensure optimum utilization of installed software packages.

XVI. Trains end users on the use of new applications and ensures that all Council staff are computer literate.

XVII. Supervises, coaches, motivates, develops and disciplines subordinates to ensure corrective action and optimum performance

XVIII. Agrees monitors and reviews performance of subordinates to ensure that they meet their agreed performance objectives/targets and that appropriate and timely actions are taken arising from from the performance reviews.

XIX. Prepares and submits ad hoc and periodic reports of the department’s activities affairs/performance and related issues for Board and management information and decision making.


  • Grade 12 School Certificate
  • BSc in Computer Science/Relevant Technical or Engineering Qualification
  • Masters (MSC/MBA) or other relevant Postgraduate Qualification
  • Certifications in Project Management (IT Project +, ITIL v4 or Prince 2) /IT Governance (CGEIT, CISA, or CRISC) & Microsoft Technologies
  • Minimum 5 years in the ICT sector
  • Membership of the ICT Association of Zambia (ICTAZ) is a must

Required Competencies and Personal Attributes:

  • Experience in network administration, including set up, maintenance and trouble shooting
  • Demonstrable Technical competence in ICT operations, Networks, Database and Systems management
  • Good communication skills (both written and oral)
  • Knowledge of LAN and WAN technologies
  • Coaching and presentation skills
  • Good analytical skills
  • Good troubleshooting skills
  • Good understanding of Council’s business processes
  • Experience in Web design and maintenance

Only those who meet the above role specifications and competences should apply enclosing their detailed CVs, photocopies of their academic/professional qualifications.

Hard copy applications should reach the undersigned no later than Friday, 27th January, 2023 by17:00 hours. Soft copy applications can be sent to

The Executive Director
National Council for Construction
P.O. Box 39548

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