Manager Demand Management

MTN Zambia

Manager Demand Management
  • Delivers products and services using the MTN Demand Management methodology, learning and iterating frequently
  • Leads the collaborative, dynamic planning process
  • Ensures deliveries are properly sequenced based on business priority, dependencies, and team capacity
  • Responsible for the formulation, maintenance and implementation of communication and release/deployment plans for all product releases
  • Analyzes business requests to determine the best approach to creating successful resolution delivery solutions/projects effectively and efficiently
  • Performs business and functional analysis activities (e.g. documenting functional requirements) for projects as required
  • Oversees a delivery portfolio that addresses business and technical needs, achieving ‘On Time’ and ‘On Budget’ targets and customer scope and quality targets
  • Works with the Product Management function of the business to define the roadmap for any given product and translate this into user stories and requirements
  • Ensures that standards and best practices are published, maintained, and enforced
  • Ensures that all customer expectations have been met through delivery of products and services
  • Manages respective disciplines throughout the life cycle; identifies areas for improvements, simplification, and rationalization, ensures applications are maintained and serviced
  • Monitors Demand Management delivery performance metrics, measures, and Key Performance Indicators (KPI) to ensure quality and operational efficiency and effectiveness
  • Monitors performance domain Service Level Agreement’s (SLAs), and inputs into / participates in service reviews with the business
  • Articulates IT services and ensures services meet client needs and value expectations, while educating the rest of the IT team on client needs
  • Analyzes business problems and key issues and develops strategic business analytic implementation plans (‘road map’).
Candidate Requirements
  • BSc Degree in IT/Software Engineering or related discipline
  •  ITIL Certification, Certification in Project Management (PMP, CAPM, PRINCE2) will be an added advantage
  • 5+ years’ experience in customer-facing positions and IT experience with a variety of technologies supporting the full software development life cycle, including analysis, design, development, installation, support and modification
  • A strong knowledge and background of the QA/Testing domain
  • Must have the ability to manage competing priorities and thrive in a fast-paced environment
  • Advanced analytical, problem solving, and conceptual skills along with a track record of successfully working as part of a team that organizes, plans, and executes large-scale projects from concept to implementation

Women are strongly encouraged to apply

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