Manager Demand Management

Manager Demand Management

Responsibilities

• Delivers products and services using the MTN Demand Management methodology, learning and iterating frequently
• Leads the collaborative, dynamic planning process
• Ensures deliveries are properly sequenced based on business priority, dependencies, and team capacity
• Responsible for the formulation, maintenance and implementation of communication and release/deployment plans for all product releases
• Analyzes business requests to determine the best approach to creating successful resolution delivery solutions/projects effectively and efficiently
• Performs business and functional analysis activities (e.g. documenting functional requirements) for projects as required
• Oversees a delivery portfolio that addresses business and technical needs, achieving ‘On Time’ and ‘On Budget’ targets and customer scope and quality targets
• Works with the Product Management function of the business to define the roadmap for any given product and translate this into user stories and requirements
• Ensures that standards and best practices are published, maintained, and enforced
• Ensures that all customer expectations have been met through delivery of products and services
• Manages respective disciplines throughout the life cycle; identifies areas for improvements, simplification, and rationalization, ensures applications are maintained and serviced
• Monitors Demand Management delivery performance metrics, measures, and Key Performance Indicators (KPI) to ensure quality and operational efficiency and effectiveness
• Monitors performance domain Service Level Agreement’s (SLAs), and inputs into / participates in service reviews with the business
• Articulates IT services and ensures services meet client needs and value expectations, while educating the rest of the IT team on client needs
• Analyzes business problems and key issues and develops strategic business analytic implementation plans (‘road map’).

Candidate Requirements

• BSc Degree in IT/Software Engineering or related discipline
•  ITIL Certification, Certification in Project Management (PMP, CAPM, PRINCE2) will be an added advantage
• 5+ years’ experience in customer-facing positions and IT experience with a variety of technologies supporting the full software development life cycle, including analysis, design, development, installation, support and modification
• A strong knowledge and background of the QA/Testing domain
• Must have the ability to manage competing priorities and thrive in a fast-paced environment
• Advanced analytical, problem solving, and conceptual skills along with a track record of successfully working as part of a team that organizes, plans, and executes large-scale projects from concept to implementation

Women are strongly encouraged to apply

Please indicate the job title in the subject of your e-mail and use your full name and the job title you are applying for as the filename of your application. Application should consist of your letter and CV only, in a single document. Hand delivered or posted applications will not be accepted.

Note that only shortlisted candidates will be contacted