Manager – BI Operations

MTN Zambia

Manager – BI Operations
Responsibilities
  • Manages Data Quality of Reporting systems including but not limited to BiB, DAAS, PowerBI, Engine Room as well as coordinating teams of supporting vendors and third party Applications
  • Ensures that the administration of all Reporting Systems and supporting platforms for MTN Zambia subscribers/customers are available above 99% in uptime and data flow
  • Maintains excellent quality of service and ensures all time availability of the BI services
  • Manages internal and Vendor SLAs between the BI operations section and business departments
  • Leads , guides and mentors Applications Support Engineers
  • Prepares and executes section budget
  • Evaluates, installs, configures and deploys new applications, systems software, products and / or enhancements to existing applications throughout the enterprise
  • Ensures that applications meet business requirements and systems goals, fulfils end user requirements and identifies and resolves system issues
  • Collaborates with analysts, designers and system owners in testing of new software programs and applications
  • Analyzes documentation and technical specifications of any new applications under deployment or consideration to determine its intended functionality
  • Ensures that any new software integration into company systems meet functional requirements, system compliance and interface specifications
  • Designs, develops and installs application enhancements and upgrades
  • Negotiates contracts with software and service providers
  • Liaises with company’s software suppliers for prompt rectification of any problems or emergencies
  • Manages and provides direction for the application team in support of the business operation
  • Coordinates feasibility studies for software and system products under consideration for purchase and give advice on findings
  • Contributes to pre-testing phase of development by evaluating proposals in order to identify potential problem areas and make appropriate recommendations
  • Liaise with network administrators and software engineers to assist with quality assurance, program logic and data processing.
Candidate Requirements
  • Degree in Computer Science or IT related discipline
  • 5 years’ experience in BI environment/ information management of which 2 years must be managing within an IT environment
  • Experience in Applications development, IDS database administration, Project management and Vendor coordination is an added advantageous.

Women are strongly encouraged to apply.

Please indicate the job title in the subject of your e-mail and use your full name and the job title you are applying for as the filename of your application. Application should consist of your letter and CV only, in a single document. Hand delivered or posted applications will not be accepted.

Note that only shortlisted candidates will be contacted.

To apply for this job email your details to jobs.zm@mtn.com.

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