Manager – BI Operations

MTN Zambia

Manager – BI Operations
  • Manages Data Quality of Reporting systems including but not limited to BiB, DAAS, PowerBI, Engine Room as well as coordinating teams of supporting vendors and third party Applications
  • Ensures that the administration of all Reporting Systems and supporting platforms for MTN Zambia subscribers/customers are available above 99% in uptime and data flow
  • Maintains excellent quality of service and ensures all time availability of the BI services
  • Manages internal and Vendor SLAs between the BI operations section and business departments
  • Leads , guides and mentors Applications Support Engineers
  • Prepares and executes section budget
  • Evaluates, installs, configures and deploys new applications, systems software, products and / or enhancements to existing applications throughout the enterprise
  • Ensures that applications meet business requirements and systems goals, fulfils end user requirements and identifies and resolves system issues
  • Collaborates with analysts, designers and system owners in testing of new software programs and applications
  • Analyzes documentation and technical specifications of any new applications under deployment or consideration to determine its intended functionality
  • Ensures that any new software integration into company systems meet functional requirements, system compliance and interface specifications
  • Designs, develops and installs application enhancements and upgrades
  • Negotiates contracts with software and service providers
  • Liaises with company’s software suppliers for prompt rectification of any problems or emergencies
  • Manages and provides direction for the application team in support of the business operation
  • Coordinates feasibility studies for software and system products under consideration for purchase and give advice on findings
  • Contributes to pre-testing phase of development by evaluating proposals in order to identify potential problem areas and make appropriate recommendations
  • Liaise with network administrators and software engineers to assist with quality assurance, program logic and data processing.
Candidate Requirements
  • Degree in Computer Science or IT related discipline
  • 5 years’ experience in BI environment/ information management of which 2 years must be managing within an IT environment
  • Experience in Applications development, IDS database administration, Project management and Vendor coordination is an added advantageous.

Women are strongly encouraged to apply.

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