Lead- Loyalty, Usage and Retention

JOB PURPOSE

To provide operational and strategic support to all Customer Value Management (CVM) activities. Support the end-to-end Customer Lifecycle/Value Management, New product and campaign development, campaign performance management, campaign quality assurance, Systems and Operations.

CORE RESPONSIBILITIES ARE:

• • Develop Customer Value Management strategies and ensure timely implementation.
• • Prepare comprehensive Product notes and Financial Business.
• • Define and brief reporting requirements to the CVM campaign programmer team and monitor KPIs for all campaigns.
• • Ensure that all CRM System campaigns are set up as prescribed in the product concept note.
• • Perform in-depth post launch analysis on campaign effectiveness on A/B tests and set up framework for business recommendation. Be the main leads for Customer Life Cycle Marketing (CLM) campaign performance reporting and analysis.
• • Develop report dashboards for daily/weekly/monthly campaign performance tracking.
• • Provide business administrative support for the team on CRM application UNICA/AVAYA.
• • Ensure all BTL communication adheres to policy and regulatory standards.
• • Manage and monitor all Business Systems Communication.
• • Support and guide the in-house campaign management team and external vendors to enhance campaign management tools.

REQUIREMENTS

Educational Qualifications & Functional / Technical Skills

• • A recognized University degree in Marketing, Economics, Finance or equivalent discipline.
• • Strong analytics skills.
• • Experience in a telecommunication environment will be an added advantage.
• • Proficient in Analytics, Research Methods, and SQL Data Mining.

Relevant Experience:

• • Minimum of 5 years working experience in CVM operations and campaign management.
• • Extensive campaign analysis and reporting experience in a complex environment.

COMPETENCIES REQUIRED FOR THE POST

• • Result orientated.
• • Focused on achieving business success and strong relationship management.
• • Proactive and displaying Entrepreneurial Spirit.
• • Ability to work under pressure.
• • Excellent communication skills and stakeholder management.
• • Strong commercial acumen and customer focus.
• • Must be a member of the Zambia Institute of Marketing.

HOW TO APPLY:

Suitable candidates are requested to apply by sending through their CV’s to jobs@zm.airtel.com..

CLOSING DATE

The closing date for receiving applications is Friday, 22^nd March 2024.

Airtel is an Equal Opportunity Employer and is non-discriminatory on the basis of race, gender, disability, ethnic grouping.

Please note that due to the high volume of applications received, only shortlisted candidates will be contacted.