Key Accounts Manager

Puma Energy

Job Title: Key Accounts Manager

Main Purpose:

The Key Accounts Manager will have the responsibility and accountability for all the hydrocarbon business, sales and credit management, to innovate solutions to product applications for customers’ operations, including field trials, lubes surveys and product rationalization, rolling out of value adding technical services to the mines and resolving health safety and environmental issues pertaining to product application and disposal

Knowledge Skills and Abilities, Key Responsibilities:

  1. Implement, uphold and sustain high safety standards in the portfolio operations and in line with Puma HSSE policy and ensure compliance by way of undertaking regular audits across mine sites
  2. Ensure Lubes business achieves correct pricing, profitability and volume growth agenda
  3. Ensure implementation and continuity of the lubricants strategy/business model
  4. Manage key accounts directly and provide all technical support. undertake where viable value adding programs to ensure that the business achieves competitiveness with customers outside price and progress choses accounts towards partnership relationships
  5. Manage and work with distributors to ensure kpi’s are achieved
  6. Understand the market and competition positioning in the Zambian market and keep updated records of market size
  7. Manage lubricants supply chain interface
  8. Plan and deliver Zambia plan including income ,cash flow, and other financial and non-financial targets


  • Degree in a technical or commercial field
  • 3 years of experience in the industry in sales and marketing with demonstrated achievements of success in fuel and lubricants
  • A strong lubricants technical background is essential
  • A proven track record in the mining industry in the field of total fluid management
  • High level of analytical, negotiation, communication, interpersonal and entrepreneurial skills
  • Computer knowledge on business applications
  • Self driven to work independently and ability to make wise decisions on the spot

Key Relationships and Department Overview:

Internal contacts

  • Finance Function – Payments, Audit, Salaries, General Ledger
  • Maintenance Engineer
  • Operations Manager
  • HSSE Manager
  • TFM Managers
  • Other Business Managers
  • Business Support

External contacts

  • Customers
  • Suppliers

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