cGrate Zambia
Position Overview
The Junior Systems Administrator provides systems, end users, and customers IT support.
Job Responsibilities
- Systems support and administration:
- Support with performing our POS configuration, software installation, etc.
- Support with performing back-end high-level checks.
- Support with performing high-level/standard reports extraction.
- Support with managing our systems provided by third parties.
- System changes testing and Integration support:
- Support with performing and documenting system changes UAT.
- Support with performing system changes post go-live testing.
- Support our partners to integrate into our web service API.
- Customers and end users support:
- Support with resolving customer IT challenges.
- Support with resolving end-user IT challenges (e.g., emails, printers, Wi-Fi, etc.).
- Support with performing software installations and maintenance on end-user machines.
- Systems monitoring:
- Support with performing system daily (routine) checks.
- Support with preparing required system checks report.
- Service availability support:
- Support with partner communication during service outages.
- Support with raising service interruptions/outages to our partners in instances where checks must be done from our partner’s end.
- Support with documenting/recording system outages.
Organizational Alignment
- Reports directly to the Head – Information & Technology.
- Will work closely with the senior systems administrator.
Qualifications
- Bachelor’s degree in computer science or a related field.
- Proven experience as an IT specialist or in a related role.
- Strong analytical, problem-solving, and critical-thinking skills.
- Excellent communication and interpersonal abilities.
- Payment systems experience is a plus.