IT Support

Unifi is a fast-growing multinational financial technology company that specialises in personal lending products that helps make people’s lives easy. Our products are backed by a strong IT and data team that ensures we continue to deliver exciting products that are tailored specifically to our client’s needs.

The Role

The IT Support Specialist’s responsibilities include front-line IT support and customer service for company computers, network devices, audio-visual (AV) equipment, applications, and platforms. The candidate is to work under general supervision, providing excellent customer service. The role would suit recent graduates and/or individuals that are looking to grow their IT knowledge and skills in a fast-paced yet supportive environment.

• Must be proficient in Microsoft software including Operations Systems
• Troubleshooting experience with the following applications: Microsoft Windows 7-10,) Microsoft Office Suite 2013-2016, Security software, VPN
• Troubleshooting experience with the following hardware: PC components (monitors, hard drive, memory etc.), printers, scanners, wireless access points, AV equipment (projectors, conference phones, video conference equipment), desktop switches/routers etc.
• Troubleshooting basic LAN and WAN connectivity problems
• Printer maintenance to include printer troubleshooting; replacing toner and other consumables like fusers, waste cartridges, maintenance kits, orders, etc.
• Experience with cabling and wiring to enable LAN connectivity to breakout points

• Face-to-face IT support for staff
• Support remote users via remote support software and phone.
• Resolving hardware, software, and networking issues for computers and peripherals.
• Prepare new hires’ computers with all necessary hardware and software components, and create their profiles (install printers, map drives, setup outlook email, bookmarks etc.)
• Logging and keeping good records of Inventory and computer supplies.
• Support the operation of computer peripherals such as scanners, printers, switches, wireless routers, and biometric devices.
• Support conference room and AV equipment (TV, conference phones, video conference systems etc.)
• For new branches, setting up from scratch the hardware and software required, including but not limited to; branch loan software and user configuration, procuring PCs, printers and scanners, networking and cabling as well as setting up internet connectivity and power backups.