National Milling Corporation Limited (NMC) is seeking a motivated IT Service Desk Lead to supervise and develop our Service Desk team, manage day-to-day support operations, and drive excellent end-user service. The role includes incident escalation, SLA and performance reporting, ITSM best-practice implementation, and collaboration with internal IT teams and vendors.
Minimum requirements:
– Grade 12 and Bachelor’s degree in IT, Computer Science, Information Systems, or related field
– Minimum 3 years’ experience in senior Service Desk / technical support with evidence of team leadership
– Strong Microsoft 365 and Windows 10/11 skills; experience with Active Directory/Microsoft Entra ID
– Familiarity with endpoint management, EDR, and ITSM platforms (e.g., ServiceNow, JSM)
– ICTAZ membership (valid/active)
Desirable:
– ITIL 4 Foundation, CompTIA A+/Network+ or Microsoft certs
– Experience in manufacturing/FMCG environments and ERP/Business Central
How to apply:
Send your CV to jobs@nmc.co.zm with subject “IT Service Desk Lead” by 18 March 2026.
National Milling Corporation Limited (NMC) is seeking a motivated IT Service Desk Lead to supervise and develop our Service Desk team, manage day-to-day support operations, and drive excellent end-user service. The role includes incident escalation, SLA and performance reporting, ITSM best-practice implementation, and collaboration with internal IT teams and vendors.
Minimum requirements:
– Grade 12 and Bachelor’s degree in IT, Computer Science, Information Systems, or related field
– Minimum 3 years’ experience in senior Service Desk / technical support with evidence of team leadership
– Strong Microsoft 365 and Windows 10/11 skills; experience with Active Directory/Microsoft Entra ID
– Familiarity with endpoint management, EDR, and ITSM platforms (e.g., ServiceNow, JSM)
– ICTAZ membership (valid/active)
Desirable:
– ITIL 4 Foundation, CompTIA A+/Network+ or Microsoft certs
– Experience in manufacturing/FMCG environments and ERP/Business Central
How to apply:
Send your CV to jobs@nmc.co.zm with subject “IT Service Desk Lead” by 18 March 2026.