IT Officer

  • Full Time
  • Kitwe, Zambia
  • Applications have closed.

Billiam works limited

About the role:
Billiam works limited is seeking a skilled IT Officer to join their team. The ideal candidate will have a strong background in information technology, with expertise in computer systems, networks, and software applications. This role requires problem-solving abilities, attention to detail, and a proactive approach to maintaining and improving their IT infrastructure.
Key Responsibilities:

  • Install, configure, and maintain computer hardware, software, and networks.
  • Troubleshoot hardware and software issues, including desktops, laptops, printers, and servers.
  • Provide technical support to users, including troubleshooting and resolving IT-related problems.
  • Ensure security of IT systems, including data backup, antivirus protection, and access controls.
  • Manage and monitor network infrastructure, including routers, switches, firewalls, and VPNs.
  • Implement and enforce IT policies, procedures, and standards to ensure compliance and security.
  • Evaluate and recommend new technologies, tools, and solutions to improve efficiency and productivity.
  • Collaborate with other departments to understand IT needs and requirements.
  • Plan and execute IT projects, including upgrades, migrations, and installations.
  • Document IT systems, configurations, and procedures for knowledge sharing and training.


  • Bachelor’s degree in Information Technology, Computer Science, or related field.
  • 2 + years of proven experience in IT support or administration.
  • Strong technical knowledge of computer hardware, software, and networks.
  • Excellent problem-solving and troubleshooting skills.
  • Familiarity with operating systems, such as Windows, Linux, and macOS.
  • Knowledge of network protocols, security principles, and best practices.
  • Ability to prioritize tasks and work under pressure.
  • Excellent communication and interpersonal abilities.
  • Attention to detail and accuracy in work.

Skills Required:

  • IT support
  • Hardware and software troubleshooting
  • Network administration
  • Security management
  • IT policies and procedures
  • Project management
  • Communication
  • Problem-solving
  • Attention to detail
  • Technical documentation
  • Compensation:
  • The incumbent will receive a competitive salary commensurate with experience.

To Apply:
To apply for this job email your details to

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