IT Network & Infrastructure Officer

United Bank for Africa (Z) Ltd

Job objective(s)

Implement and deploy and optimize network infrastructure via internal abilities and capacity as well as 3rd party suppliers.

Duties & Responsibilities

  • Assist in the day-to-day activities and operations of the Enterprise Network Group to ensure full coverage network monitoring and proactive fault resolution
  • Management of the Enterprise Voice Network via the supply engagement and coordination a seamless, reliable and cost effective voice communications for the entire enterprise.
  • Setting up of Virtual Private Networks (VPNs) to third parties.
  • Provide field service and fast response callout ability, either using internal resource or via 3rd Party Network Providers / Operators to achieve defined and agreed Mean Time to Repair (MTTR) and TATS targets.
  • Plans, implements, and supports the network and computing infrastructure plan.
  • Ensure standards, controls and regulation are strictly complied and adhered in all operational and service delivery activities.
  • Manages, supports and ensures availability of LAN (Local Network) and WAN (Wide Area Network) both wired and wireless for all hours of Operation.
  • Create and maintain schematics, architectural and topological diagrams of the entire network (WAN & LAN) and ensure a Change Management procedure is adhered in case of design changes.
  • Develop and administer capacity-planning and tracking capabilities to ensure responsiveness to increases or imbalances in workload or re-distribution of configurations necessary to optimize network performance.
  • Deal with requests, enquiries and complaints in a timely and courteous manner and provide regular updates on the progress of any issue or fault right through to resolution.
  • Periodically test the chosen Disaster Recovery plan to ensure effectiveness.
  • Perform additional duties and responsibilities as requested by the Country Head IT


  •  Timeliness in attending to all network /application issue
  • Customer satisfaction index
  • Quality of work output



  • Bsc Computer Engineering, Computer Science, Electrical-Electronics Engineering
  •  CCNA
  • Candidates must have a minimum of 5 credits on their Grade 12 results with Mathematics and English included.

Above 4 years’ relevant experience



  • VPN, MPLS, E1 & Broadband Radio Technologies
  • Router & Network Switch – Configuration and Trouble Shooting
  • Backup power including UPS and Inverters
  • MS Office Suite including MS Project & Visio
  • Digital Subscriber Line, ISDN, Basic Rate Interface.
  • Transmission and Routing Protocols
  • Voice Switching, Voice over IP and GSM/GPRS Technologies.
  • OSI Stack Level 1,2,3, 4 & 5 Knowledge


  • Network Design and Optimization Skills
  • Analytical Skills
  • Good Customer Relations Skills
  • Leadership Skills
  • Close Attention to Detail.
  • Communication Skills
  • Interpersonal Skills

Reporting Relationships

Administrative and Functionally reports to: Country Head IT Support

To Apply:

Qualified candidates meeting the above requirements must send a copy of their CV, a cover letter, and academic qualifications in a single document to [email protected] before 3rd  May 2022.

To apply for this job email your details to

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