IT Assistant

Job Title: IT Assistant

Location: Lusaka, Zambia

Company Overview: 

At Lupiya, we are committed to providing reliable financial services leveraging cutting-edge technology. As an IT Assistant, you will play a vital role in ensuring the seamless operation of our IT infrastructure, contributing to the success of our mission.

Job Purpose: 

Reporting directly to the Chief Technology Officer (CTO), the IT Assistant will oversee the maintenance, configuration, and optimal performance of our computer systems, phone systems, CCTV, and data security systems.

Responsibilities: 

• Provide efficient technical support to end-users, promptly resolving hardware and software issues.
• Manage IT equipment lifecycle tasks including deployment, upgrades, repairs, recommissioning, replacement, and recycling, encompassing laptops, desktops, and mobile devices.
• Perform routine maintenance on shared IT services such as AV equipment, printers, and shared workstations.
• Collaborate with the IT team to ensure the security and efficiency of the network infrastructure.
• Troubleshoot and resolve issues related to both local and cloud-based applications.
• Assist in maintaining IT inventory and documentation.
• Conduct user training sessions to enhance digital literacy among staff.
• Monitor and respond to IT helpdesk tickets in a timely manner.
• Compile monthly reports related to IT operations.
• Stay abreast of industry trends and advancements to recommend innovative solutions.

• Conduct CCTV monitoring and troubleshooting as required.

Qualifications & Requirements: 

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience in an IT Assistant role or similar capacity.
• Proficient in troubleshooting hardware and software issues.
• Knowledgeable about network protocols, security, and infrastructure.
• Familiarity with Windows and MacOS operating systems.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.
• Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent is advantageous.
• Experience in software development is a plus.

Interpersonal Skills: 

The ideal candidate will possess the following interpersonal skills:

• Clear and confident English communication skills.
• Active listening ability to understand others’ perspectives.
• Tailoring feedback to suit specific needs and communication styles.
• Proficiency in preparing and delivering effective presentations.

• Establishing and maintaining two-way communication with stakeholders at various levels.
• Offering proposals to address critical concerns and business issues.
• Building a network of relevant contacts within and outside the organization.