IT Assistant


Job Title: IT Assistant

Location: Lusaka, Zambia

Company Overview: 

At Lupiya, we are committed to providing reliable financial services leveraging cutting-edge technology. As an IT Assistant, you will play a vital role in ensuring the seamless operation of our IT infrastructure, contributing to the success of our mission.

Job Purpose: 

Reporting directly to the Chief Technology Officer (CTO), the IT Assistant will oversee the maintenance, configuration, and optimal performance of our computer systems, phone systems, CCTV, and data security systems.

  • Provide efficient technical support to end-users, promptly resolving hardware and software issues.
  • Manage IT equipment lifecycle tasks including deployment, upgrades, repairs, recommissioning, replacement, and recycling, encompassing laptops, desktops, and mobile devices.
  • Perform routine maintenance on shared IT services such as AV equipment, printers, and shared workstations.
  • Collaborate with the IT team to ensure the security and efficiency of the network infrastructure.
  • Troubleshoot and resolve issues related to both local and cloud-based applications.
  • Assist in maintaining IT inventory and documentation.
  • Conduct user training sessions to enhance digital literacy among staff.
  • Monitor and respond to IT helpdesk tickets in a timely manner.
  • Compile monthly reports related to IT operations.
  • Stay abreast of industry trends and advancements to recommend innovative solutions.
  • Conduct CCTV monitoring and troubleshooting as required.
Qualifications & Requirements: 
  • Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • Proven experience in an IT Assistant role or similar capacity.
  • Proficient in troubleshooting hardware and software issues.
  • Knowledgeable about network protocols, security, and infrastructure.
  • Familiarity with Windows and MacOS operating systems.
  • Strong communication and interpersonal skills.
  • Ability to work independently and collaboratively within a team.
  • Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent is advantageous.
  • Experience in software development is a plus.
Interpersonal Skills: 

The ideal candidate will possess the following interpersonal skills:

  • Clear and confident English communication skills.
  • Active listening ability to understand others’ perspectives.
  • Tailoring feedback to suit specific needs and communication styles.
  • Proficiency in preparing and delivering effective presentations.
  • Establishing and maintaining two-way communication with stakeholders at various levels.
  • Offering proposals to address critical concerns and business issues.
  • Building a network of relevant contacts within and outside the organization.

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