IT Assistant

KEDA Zambia Ceramics Company Limited is a joint venture with presence in West Africa and East Africa and is headquartered in China. Currently KEDA is the world’s biggest ceramic company and clean coal gasification system supplier. With 26 years continuous development, devoting on “limitless innovation and pursuit of better forever”, KEDA has been the leading representative in the ceramic industry in the world.

We are looking for a qualified IT Assistant that will install and maintain computer systems and networks aiming for the highest functionality. You will also “train” users of the systems to make appropriate and safe usage of the IT infrastructure.

As IT Assistant must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail.

Responsibilities

• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
• Install and configure appropriate software and functions according to specifications
• Develop and maintain local networks in ways that optimize performance
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortages and place orders

Requirements

• Proven experience as IT Assistant
• Excellent diagnostic and problem-solving skills
• Excellent communication ability
• Outstanding organizational and time-management skills
• In depth understanding of diverse computer systems and networks
• Good knowledge of internet security and data privacy principles
• Degree diploma or equivalent in Computer Science, IT or relevant field

How to apply

Interested candidates must email their cover letter, CV and copies of their academic qualifications to [email protected]. The subject of the email should be the job title. Only shortlisted candidates will be contacted.