International Student Liaison Officer

Description

To recruit, support and retain international students by providing excellent liaison services on admissions, immigration, welfare and cultural integration from initial inquiry all the way through to graduation.

Responsibilities

• Recruitment & Admissions: Respond to international inquiries, guide applicants through the admissions workflow, and liaise with the Admissions office regarding the evaluation of foreign qualifications.
• Immigration & Compliance: Guide students on study permits, visas, police clearances, and maintain active communication with the Department of Immigration while ensuring strict HEA regulatory compliance.
• Student Welfare: Coordinate airport pickups, facilitate accommodation arrangements, lead orientation programs, foster cultural integration, and handle homesickness or personal welfare matters.
• Stakeholder Liaison: Serve as a seamless link between international students and Academic Schools, Finance, Accommodation, the Health Centre, as well as parents and sponsors abroad.
• Documentation & Reporting: Maintain a accurate international student database, track permit expiration dates, and submit comprehensive monthly reports to the Registrar.
• Events & Exchange Programs: Organize the annual International Culture Day, information sessions, embassy visits, and facilitate student exchange initiatives.
• Marketing & Communication: Manage international student communication channels (WhatsApp groups, Facebook), represent the university at international recruitment fairs, and create tailored content for prospective international students.
• Retention & Academic Monitoring: Track academic progress and attendance of international students, providing early intervention and support services when required.

Requirements

• Grade 12 Certificate with 5 credits or better including English Language.
• Bachelor’s Degree in International Relations, Education, Business Administration, Social Work, Communications, or a related field.
• Master’s Degree will be an added advantage.
• Minimum 2–3 years of direct experience in an international student office, student affairs, admissions, customer relations, or embassy/NGO liaison role.
• Proven experience working with international students, visa/immigration processes or within a Higher Education institution is highly preferred.
• Must be highly computer literate — proficiency in MS Office Suite, Social Media management, Zoom, and MS Teams.
• Excellent spoken and written English. Fluency in French, Swahili, or Portuguese is a strong added advantage.
• Please note that candidates must have their qualifications certified by the Zambia Qualifications Authority (ZAQA).