Insurance Officer

Bayport Financial Services (Z) Limited

JOB TITLE: Insurance Officer

JOB SUMMARY

The job holder will be responsible for processing Insurance claims and all related claimable event processes.

JOB SPECIFICATIONS
  • Timely Collection of insurance supporting documentation. Preparation and dispatch of letters to the Employers and follow up for feedback for potential insurance claimable events. Enhance relationships with stakeholders
  • Correct & timely capture of Funeral Insurance Policies, completeness of documentation and follow up on corrective action
  • Timely handling and processing of Insurance claims (Credit Life & Funeral)
  • Maintenance of support documentation for claims made and Insurance Files.
  • Correct computation and preparation of Insurance refunds and timely dissemination of information to clients due for insurance refunds.
  • Handling of Branch and other unit/departments insurance queries, timely escalation and resolution. Timely escalation of internal queries and follow up on resolution.
  • Ensure all claimable events (Credit Life) have been assigned the correct insurance codes; before and after claim process. Update and circulate insurance claims processed report, insurance refunds call report, funeral insurance report. Preparation of weekly, monthly and any other reports
  • Review of call centre reports to identify claimable and non-claimable events. Forward non claimable event to the appropriate unit.
MINIMUM ENTRY REQUIREMENTS

The following are the minimum entry requirements for the role:

Required qualifications and experience

  • Degree in Insurance or National Insurance Diploma

Skills/Competencies

  • Excellent communication and listening skills;
  • Good numerical, analytical and accounting skills;
  • Excellent interpersonal skills;
  • Problem solving skills;

Personal Attributes/ Behavioural Qualities

  • Ability to work well with minimum supervision;
  • Proactive and self-motivated;
  • Attention to detail ;
  • Maintain the highest level of confidentiality and integrity
TO APPLY:
Send your application letter and detailed Curriculum Vitae by email to the Manager – HR –  careers@bayport.co.zm

To apply for this job email your details to careers@bayport.co.zm.

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