Information Technology Specialist

Mercury Express Logistics

Mercury Express Logistics is a leading global delivery partner based in Lusaka. We specialize in delivering shipments of any kind, to any destination worldwide, including air, ocean, and road transportation. Our trackable and traceable systems are available 24/7, providing personalized attention to our valued customers. Additionally, we offer customized logistics and supply chain solutions for e-commerce, retail, and pharmaceutical industries, including warehousing, fulfillment, and last mile deliveries.

Role Description

This is a full-time on-site role for an Information Technology Specialist. The Information Technology Specialist will be responsible for network administration, troubleshooting, network security, and providing exceptional customer service. The specialist will handle day-to-day tasks related to information technology and play a crucial role in ensuring smooth operations and efficient technology support for the company.

  • Network administration, troubleshooting, and network security skills
  • Experience managing windows servers, backup, troubleshooting etc
  • Experience in managing 3CX software and EPBX
  • Experience in managing Fortinet firewall
  • Experience with sage data management
  • capability to run queries on SQL for data linking
  • Strong problem-solving and analytical skills
  • Knowledge of information technology systems and infrastructure
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team
  • Cisco certification in networking will be a plus
  • Bachelor’s degree in Information Technology or related field
  • Competitive salary
  • Opportunity for career growth
  • Paid time off
  • Performance Incentives

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